Outlook 2021 Classic (Not 365) WiIl Not Open - but forum removes my answers advising due to Code of Conduct

Keith Morgan 0 Reputation points
2025-11-22T14:05:09.3+00:00

My answers keep getting deleted advising as breaking Code of Conduct but do not understand why as nothing offensive in messages.

I've edited my question as below (removing case numbers and phone numbers) in the hope that this gets through.

Previous MS support has tried resetting new Outlook profile but did not work.

The last MS Support person to contact me21Nov25 from California quoted a new case number, but then advised that he could not assist and referred me to MS Commercial Support Team on two UK numbers, which are meant to provide 24hr support.  However, on both numbers the auto voice does not recognise the case number of refers me to 365 support which is incorrect. The UK numbers then referred me to aka.msflashprosupport, but this then bounced me to JustAnswer who wanted me to pay to assist.  JustAnswer then also provided a different number for MS UK Business Support Line – but this doesn’t work!

Still desperate to speak to someone in the MS UK Business Support who can help solve this issue.

Hornblower409 responded:

“For the problem where your answers and comments get deleted, please post a new Question in the Community Forum so the Mods can investigate. (Include a link to this question)

https://learn.microsoft.com/en-us/answers/tags/1007/community-center-community-center-qna-site-other-feedback

Outlook | Windows | Classic Outlook for Windows | For home
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Answer recommended by moderator

Keith Morgan 0 Reputation points
2025-11-24T07:43:09.1133333+00:00

Hopefully I seem to have solved the issue by:- Uninstalling Office suite

  • Reinstalling Office Suite
  • Set a new profile

I've tested by closing down and restarting the laptop multiple times (which was the problem last time) and it still seems to work OK

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  1. Austin-H 8,360 Reputation points Microsoft External Staff Moderator
    2025-11-22T15:25:45.5966667+00:00

    Hello @Keith Morgan
    Thank you for posting question to Microsoft Q&A Forum.
    As far as I know, the Business support is included in Microsoft 365 package.

    Please check on this link: https://support.microsoft.com/en-us/office/microsoft-365-customer-service-and-support-96162163-b3aa-498b-bbbb-5e757b0f31da
    User's image

    It might be difficult to find the callback support if you have technical issue with Outlook 2021 (which belongs to Office 2021). My apology for any conveniences caused by this issue - as this forum is peer-to-peer support so I could not check the ticket system to provide you an answer about your ticket question.

    Regarding Outlook 2021 issue, may I know if you have had this issue when opening Outlook 2021 like this screenshot?
    User's image

    Did you recall on the part MS Support Team tried to reset Outlook profile ? Was it related to second part in Q&A Assist's answer?
    User's image

    If it does not work, please search for the app "Get Help" in your computer, then type "Cannot open Microsoft Outlook" and select the PC > Office 2021 > proceed with troubleshooting steps there.
    User's image

    I hope this could possibly help while you are waiting for answers about the ticket at the moment. If you have more questions/update about Outlook, please feel free to ask here.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. simo-k 90,195 Reputation points Volunteer Moderator
    2025-11-22T17:09:48.8366667+00:00

    What is your email connection type? (Exchange, IMAP, or POP)
    If you are using an Exchange connection, please try deleting the OST file.
    If you are using a POP connection, are you storing the PST file you use under OneDrive management?

    <Japanese>
    メールの接続方式は何ですか？ （Exchange接続、IMAP接続、POP接続）
    Exchange接続の場合は、OSTファイルを削除してみてください。
    POP接続の場合は、利用しているPSTファイルをOneDrive管理下に保存していませんか？

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  3. AI answer

    2025-11-22T14:05:21.6466667+00:00

    It seems you are experiencing issues with Outlook 2021 Classic not opening, and you're also facing challenges with your posts being removed from the forum due to the Code of Conduct. Here are a few suggestions to address your Outlook issue:

    1. Check for Updates: Ensure that your Outlook 2021 is updated to the latest version. Sometimes, issues can arise from outdated software.
    2. Create a New Profile: Since resetting the profile did not work previously, you might want to try creating a new Outlook profile again. Here’s how:
      • Open Control Panel and click on Mail.
      • Click Show Profiles.
      • Select the existing profile and click Remove (make sure to back up any important data).
      • Click Add to create a new profile, enter a name, and follow the prompts to set it up.
    3. Run the Classic Outlook Advanced Diagnostics Troubleshooter: This tool can help identify and fix issues related to Outlook. Make sure you are using the same Windows device that has Outlook installed.
    4. Repair Office: You can try repairing your Office installation. Go to Control Panel > Programs > Programs and Features, select Microsoft Office, and then click on Change. Choose the repair option and follow the instructions.
    5. Check for Conflicts: Ensure that no other programs or add-ins are conflicting with Outlook. You can start Outlook in safe mode to see if it opens without any add-ins. To do this, hold down the Ctrl key while starting Outlook.

    If these steps do not resolve the issue, consider reaching out to Microsoft Support directly through their official channels for further assistance.

    Regarding your posts being removed, it might be helpful to review the Microsoft Q&A Code of Conduct to ensure that your contributions align with their guidelines. If you believe your posts are being incorrectly flagged, you can follow the advice given in the forum to escalate the matter.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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