Game Pass refund

Question

Game Pass refund

Sebas CL  30

I was charged today I was charged for my subscription today, less than an hour ago. Is there any way to cancel it and get a refund?

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Ayden Haynes 0 Reputation points

2026-01-26T19:01:12.21+00:00

i was charged today for a game pass subscription that i turned off reoccurring billing back on December 25, 2025. i should not have been charged again but they took money out my account. how do i get it back

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Ayden Haynes 0 Reputation points

2026-01-26T19:01:12.21+00:00

i was charged today for a game pass subscription that i turned off reoccurring billing back on December 25, 2025. i should not have been charged again but they took money out my account. how do i get it back

Answer 1

Hendrix-V 11,680 Microsoft External Staff Moderator

Hi Sebas CL ,

Thank you for reaching out to the Microsoft Q&A Forum! There’s a good chance you can cancel and request a refund, especially if you haven’t used any Game Pass benefits since the charge.

Here are the steps to cancel and request a refund that you can try:

1 - Go to Microsoft Account Services

Sign in at Microsoft Account Services.
Locate your Game Pass subscription under “Services & subscriptions”.

2 - Cancel the Subscription

Click Manage next to the subscription.
Select Cancel subscription or Turn off recurring billing.

3 - Request a Refund

After canceling, visit the Request a refund for Microsoft Store apps on a Windows PC.
Sign in and choose the recent Game Pass charge.
Submit the refund request form.

I look forward to receiving your update. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Sebas CL  30 Reputation points

2025-11-27T07:34:49.16+00:00

I'm getting a message that I've already paid and can't cancel my subscription. What should I do in this case?
Hendrix-V 11,680 Reputation points Microsoft External Staff Moderator

2025-11-28T08:00:50.5033333+00:00
Hi Sebas CL ,

Thank you for updating on this issue. When the system shows “already paid, can’t cancel,” it means the renewal has processed and the billing cycle started. The standard cancel button won’t work, but there's a chance that you can still request a refund manually.

The next step that you should consider is to contact Microsoft Support

Explain that the charge happened recently and you haven’t used any Game Pass benefits since renewal. This greatly improves your chances of approval.

I know unexpected charges can be stressful, especially when you feel stuck. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.
Charlie Morrellino 0 Reputation points

2026-02-14T05:23:49.6933333+00:00

it wont let me cancel my xbox pass and i was literall charged today. i cant get a refund if i can't get it canceled. fraud!!!!
Charlie Morrellino 0 Reputation points

2026-02-14T05:24:50.92+00:00

microsoft support is an AI piece of crap that wont help

Answer 2

To cancel your Game Pass subscription and request a refund, you must do so within 72 hours of the purchase. If you cancel within this timeframe, you are eligible for a full refund. However, if you cancel after this period, refunds may not be available. You can manage your subscription through the Microsoft account billing page.

Make sure to check the specific refund policies for your subscription type, as different rules may apply depending on the service or region.

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