Unable to Receive Verification Code on Authenticator App

Question

Unable to Receive Verification Code on Authenticator App

John Spano 20

see question

https://learn.microsoft.com/en-us/answers/questions/5615844/unable-to-receive-verification-code-on-authenticat?comment=question#comment-2372461

i have the exact same issue.

authenticator works everywhere else except azure portal.

i do not get the email thing they're talking about, i get nothing.

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2025-12-02T20:27:20.16+00:00

Hello John Spano,

Since none of the Global Administrators currently have access, this qualifies as a tenant lockout scenario. To resolve this, we will need to engage the Data Protection team by raising a support ticket to help restore your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

TenantID

Country

TimeZone

Answer accepted by question author

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Your answer

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2025-12-02T20:27:20.16+00:00

Hello John Spano,

Since none of the Global Administrators currently have access, this qualifies as a tenant lockout scenario. To resolve this, we will need to engage the Data Protection team by raising a support ticket to help restore your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

TenantID

Country

TimeZone

Answer 1

Rukmini 43,915 Microsoft External Staff Moderator

Hello John Spano,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

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