I would like to connect to my account but the app requires me to enter a code which I can only access if I am connected

Dear @Maija GUILLERMIN, 

Thank you for posting your question in the Microsoft Q&A forum, and I’m sorry to hear you're having trouble accessing your school account due to the Microsoft Authenticator app.   

To better assist you, could you please clarify the following:  

• Have you previously set up the Microsoft Authenticator app on any device for this account, or is this your first time trying to sign in?    
• If so, are you currently using the same device where you originally registered for the Authenticator app? Have you recently switched to a new device? 

This will help us better understand the context and provide more targeted support. Any additional information will help us better understand and support you.    

Since you haven’t mentioned whether you’re the sole IT admin or an end user in your school, here are a few workarounds you can try: 

Option 1: Use another registered verification method 

If you or your IT admin previously added SMS, phone call, or a backup method, you should see “Sign in with another method” on the login screen.  Selecting this will show other methods linked to your account. For instance, you might see options such as “Text” or “Call” or “Email”, if those were configured. Choose one of those and check for a code via SMS or email.  

If you receive the code on your phone via SMS or via email, enter it to complete the sign-in. Once you are in your account (perhaps via the web on a computer), you can then update your security verification settings and re-add the Authenticator properly. 

However, if your account was set to use only the Authenticator app with no backup methods configured, then alternative options will not be available. In this case, your school’s IT department manages your MFA settings and will need to assist directly. 

Option 2: Contact your IT admin 

Please contact your university's IT Help Desk or support team and explain the situation. You can say: "I am stuck in a login loop between Microsoft Teams and the Microsoft Authenticator app. I cannot get the code to sign in."   

Specifically ask them to “Reset my MFA settings or allow me to re-register for MFA". This is a standard request, and your school's IT team should be able to assist you with it.   You can also share the steps in this Microsoft article for them so they can help reset your MFA settings for you Manage user authentication methods for Microsoft Entra multifactor authentication. 

Once your school resets your MFA, the next time you log in to your account, you will be guided through the process of setting up the Microsoft Authenticator app again from the beginning by scanning a QR code. This will break the loop and allow you to access your account normally.  

Please note that forum moderators do not have access to user account settings and cannot assist with logging in, resetting passwords, or changing access rights. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.       

I hope this helps you regain access to your account quickly. I'm glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.  

If you find my post helpful, kindly consider marking it as the accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.  

Thank you for your kindness and contributions to the forum. 

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