Signing into Xbox app tells me to connect to internet, even when I already am. All my other apps work and signing onto web version of Xbox works.

Question

Signing into Xbox app tells me to connect to internet, even when I already am. All my other apps work and signing onto web version of Xbox works.

Ryan To 20

Whenever I try to sign into my microsoft account for the Xbox app (minecraft installer too), it says I'm not connected to the internet, but when I try signing in on the web version (Opera GX), it works fine. Any ways to fix this?

Rethesh Narayana Giri 10 Reputation points

2025-12-27T04:53:05.9833333+00:00

This is usually caused by Xbox or Microsoft services not working properly on Windows. Try these quick fixes:

Make sure Xbox Live Auth Manager, Xbox Live Game Save, Xbox Networking Service, and Microsoft Account Sign-in Assistant are running (services.msc).

Reset Xbox App and Microsoft Store (Settings → Apps → Advanced options → Reset).

Turn off any VPN/proxy.

Sync Date & Time in Windows settings.

Sign out and back into the Microsoft Store, then reopen the Xbox app.

Answer accepted by question author

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Your answer

Rethesh Narayana Giri 10 Reputation points

2025-12-27T04:53:05.9833333+00:00

This is usually caused by Xbox or Microsoft services not working properly on Windows. Try these quick fixes:

Make sure Xbox Live Auth Manager, Xbox Live Game Save, Xbox Networking Service, and Microsoft Account Sign-in Assistant are running (services.msc).

Reset Xbox App and Microsoft Store (Settings → Apps → Advanced options → Reset).

Turn off any VPN/proxy.

Sync Date & Time in Windows settings.

Sign out and back into the Microsoft Store, then reopen the Xbox app.

Answer 1

Hendrix-V 18,225 Microsoft External Staff Moderator

Hi Ryan To,

Welcome to the Microsoft Q&A Forum.

From what you’re describing, your device is connected to the internet, and your Microsoft account is able to sign in successfully through the web (including the Xbox website and Minecraft via browser). That tells us the account and connection themselves are working as expected. When the Xbox app or Minecraft installer on Windows 10 shows messages like “not connected to the internet”, it usually points to a local app or system service issue rather than an actual network outage.

Here is an additional troubleshooting step that you can try in this situation - Refresh the network stack

Open Command Prompt as Administrator and run these commands one by one:
```
   netsh winsock reset
   ipconfig /flushdns
```
Restart your PC

After this step, please sign out of Xbox App and Microsoft Store then reset Xbox App and Microsoft Store via (Settings > Apps > Apps & features > Xbox App/Microsoft Store > Advanced options > Reset). Before signing back into Microsoft Store and Xbox app, ensure to turn off any VPN/proxy and sync Date & Time in Windows settings.

I look forward to receiving your update. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have additional questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Ryan To 20 Reputation points

2025-12-28T01:31:59.3333333+00:00

Hi, I tried all of this but it still didn't work. Anything that required that windows sign in popup, regardless of app, (Little rectangle that asks you to sign in) will always end in the internet required error. I do not know if I have any VPNs or Proxys installed, is there anything I can do?
Ryan To 20 Reputation points

2025-12-28T06:26:52.48+00:00

I tried all the steps listed, but it still gives me the same result. The issue is with anything that required that little pop up window asking to sign in, and there is a separate (possibly unrelated) issue where whenever I click on my email and continue to sign it, it says that the account does not exist, but when I click new account it says that it was already created, and clicking sign in will cause the pop up to go grey, like it’s loading something. Possibly unrelated but worth mentioning. I don’t know how to check if a vpn or proxy is blocking it, but I do know I have Norton 360

installed. Any way to fix this?
Hendrix-V 18,225 Reputation points Microsoft External Staff Moderator

2025-12-28T06:45:08.7133333+00:00
Hi Ryan To,

Thank you for updating on this issue and for your effort in resolving it.

Let's start by checking on your VPN/proxy:

1 - Open Settings > Network & Internet > Proxy, Make sure:

Use a proxy server = OFF

Automatically detect settings = ON

2 - Press Win + R, type inetcpl.cpl > Press Enter

Go to Connections > LAN settings, ensure only “Automatically detect settings” is checked

After the steps above you can reset Windows sign‑in cache:

Press Win + R then paste rundll32.exe keymgr.dll,KRShowKeyMgr

Remove all stored Microsoft / Xbox related credentials

Finally, repair Windows system components:

Open Command Prompt (Administrator) and run this command: DISM /Online /Cleanup-Image /RestoreHealth

When that finishes, run this sfc /scannow

Restart when complete then try opening Xbox App > Sign in again.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.
Ryan To 20 Reputation points

2026-01-06T01:49:15.11+00:00

Hi, apologies for taking so long to respond. I removed Norton 360 from my PC, however that did not fix the issue. When running the DISM command, it simply runs a few lines, and then I cannot type anything else into the prompt without closing out the command prompt.
Hendrix-V 18,225 Reputation points Microsoft External Staff Moderator

2026-01-07T01:11:49.4733333+00:00
Hi Ryan To,

Thank you for sharing those details.

The behavior you described with DISM (running a few lines and then locking the prompt) is normal while it processes repairs, it can take several minutes and won’t accept input until it finishes. If DISM completed successfully, run sfc /scannow to check and repair system files.

If it seems stuck for more than 15–20 minutes, the most reliable fix is an in-place repair upgrade:

Disclaimer: Performing an in-place install or in-place upgrade will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so.

You can follow the steps below to perform an in-place upgrade repair:

Download Windows 10 installation media from Microsoft official site

Mount the ISO then run setup.exe

Choose Keep personal files and apps.

I look forward to receiving your updates. Thanks for your effort.
Ryan To 20 Reputation points

2026-01-07T22:59:58.6166667+00:00

Hi, unfortunately even after running both lines of code and restarting the issue doesn't seem to be fixed. is there some sort of driver that I need to install or some sort of issues with my pc parts?
Hendrix-V 18,225 Reputation points Microsoft External Staff Moderator

2026-01-08T01:12:43.3566667+00:00

Hi Ryan To,

Thank you for letting me know the latest update.

From what you’ve described, this problem isn’t related to missing hardware drivers or PC parts. The sign-in popup for Xbox and Microsoft Store apps relies on Windows identity components, not physical drivers.

The most reliable next step is an in-place repair upgrade of Windows 10. This process refreshes the Windows sign-in framework and Microsoft Store components without deleting your files or installed apps. Please follow my recommended steps above to proceed. You can also backup important files just as a precaution.
Ryan To 20 Reputation points

2026-01-09T05:46:44.31+00:00

Hi, I have tried doing the in-place repair upgrade, and that still didn't work. Even stranger is that I tested signing in with another Microsoft account (given by one of my relatives) on the same computer and after attempting to sign into my account, and signing into the relative's account worked perfectly for not only Xbox app but for microsoft store. Trying to do the same with my personal account will only result in the "You'll need internet for this" error, so the problem must be with my account specifically, not my pc. If there is no way to fix this, is there at least a way to transfer or sync my data onto my relative's account, such as deleting my personal account and using that to sign onto my relative's account?Edit: I will make a note that my personal email is part of a microsoft/gmail family, is there some sort of restriction that might be causing this issue?
Hendrix-V 18,225 Reputation points Microsoft External Staff Moderator

2026-01-09T07:43:44.5966667+00:00

Hi Ryan To,

Thank you for sharing these details. Based on your observation, your device and Windows components are functioning correctly, and the issue is specific to your personal Microsoft account.

Since you mentioned your personal email is part of a Microsoft Family, that could be the key factor. Family Safety settings can apply restrictions that affect app sign‑in, purchases, or online features, even if the PC itself is unrestricted.

Please try removing your account from the Family group or changing its role to organizer then check again to rule out the cause.
Ryan To 20 Reputation points

2026-01-10T00:52:14.8533333+00:00
Hi, unfortunately I was mistaken and was not in a microsoft family. However, this issue is much more complex than just previously mentioned, as I have done some more testing with this issue. (I have tested signing into feedback hub, microsoft store, and Xbox, and all results prevented me from signing in with my account however allowed me to with another account)

Signing onto my account on another pc works fine, so the issue must be between my account specifically and my pc.

Signing into another account on my pc will work fine, it is only my account.

(possibly unrelated) sometimes when the sign in popup window shows up on the Xbox app it says that it doesn't recognize my account and to "click here to make a new one," however clicking it will then give the error of "that account already exists, click here to sign in." Clicking that button on the popup will then cause the popup to turn grey and get stuck/frozen.

(also posibly unrelated) I somehow managed to have 2 of the same emails on the sign in popup. I have blurred the gmails out for privacy reasons, but have numbered them for ease of identification. Email 1 and 2 are the same, and email 3 is the relative's account. I have no clue if I somehow accidentally broke something or if this is even an issue, but I am not sure if this is intended, so it's worth mentioning. Both buttons work fine and are functionally identical, but I forgot how I was even able to get 2 in the first place.

Clicking either email 1 or 2 (they are the same accounts as I just mentioned) and attempting to use button 4 and manually typing in my account details will give different error messages when signing into Microsoft store, however will give the same error of "You'll need internet for this" on the Xbox app. If I click account 1 or 2 and enter my pin, it will give a different error, shown below. If I use button 4 and enter in my account manually however, it will give the same internet error as mentioned what happens when signing into Xbox.

When signing into feedback hub or Xbox, no matter if I click email 1 or 2, or if I click button 4, it will always give the "You'll need internet for this" error. As mentioned before, this only happens when trying to use my account, using a different account works fine.

I have no firewalls, proxies, or families that I have joined.

I have no clue what I have done to make Microsoft so angry, but there is probably some useful information from here that might help solve the problem. Is there maybe a way to wipe my microsoft login credentials from my PC without losing data? My pc account that I have uses my microsoft account, but I was thinking of switching to a local account and removing my microsoft account data from my pc, then re adding my microsoft account to my pc account. I will not try this until I have gotten a reply back, but I do not know the issues/risks of doing this, or if it is even a good idea.
Hendrix-V 18,225 Reputation points Microsoft External Staff Moderator

2026-01-10T07:26:16.53+00:00
Hi Ryan To,

Welcome back and thank you for providing such detailed information.

From what you’ve described, the issue is isolated to your Microsoft account on this specific PC. Other accounts work fine on the same device, and your account works on other PCs, which means your hardware and network are functioning correctly.

Here are some steps that you can try to clear and rebuild your account credentials on this PC:

1 - Go to Settings > Accounts > Email & accounts and remove your account under “Accounts used by other apps.”

2 - Open Control Panel > Credential Manager and remove any entries related to your Microsoft account, Xbox, or Microsoft services.

3 - Delete cached identity data, navigate to %LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\ and clear the contents of the TokenBroker and Accounts folders.

4 - Switch to a local account and re-add your Microsoft account

In Settings > Accounts > Your info, choose Sign in with a local account instead.

Restart, then sign back in with your Microsoft account to refresh the identity framework.

Please let me know how it goes in the Comments section. Thanks for your time and effort.
Ryan To 20 Reputation points

2026-01-11T03:02:05.7233333+00:00

Hi! Thank you so much for your help. I turned my pc account into a local account, then cleared my double emails from setting, and after signing back in it seems to work just fine! Thank you for helping me, is there something like user error that caused this? Like microsoft bugging out on my email because there happened to be 2 of the same emails? Just asking incase it happens again so I know what the cause is, thanks!
Hendrix-V 18,225 Reputation points Microsoft External Staff Moderator

2026-01-11T06:59:44.9233333+00:00
Hi Ryan To,

I'm relieved to know that you made a great decision and everything is good to go on your side.

For your information, when the same Microsoft account appears twice in the sign-in pop-up, it usually means the system had multiple cached credentials for that account. This can happen after updates, switching between accounts, or if the sign-in process was interrupted at some point.

Here's how you can prevent this in the future:

Avoid force-closing sign-in pop-ups during authentication.

If you ever see duplicate accounts again, please try clearing credentials in Credential Manager and removing accounts under Settings > Email & accounts.

Keeping Windows updated helps reduce token mismatches.

I hope the insights shared in the forum help address your concerns effectively. If there is anything else I can assist you with, please feel free to let me know in the Comments section.

In addition, if you found the answer helpful, we’d really appreciate it if you could click "Accept Answer" and kindly give it an upvote. Your acknowledgment helps others facing similar situations find useful references and contributes to building a stronger community.
Sue Lyon 0 Reputation points

2026-08-08T13:59:39.32+00:00

I have tried both these solutions but I am no further on. Xbox still tells me I’m not connected to the internet when I try to sign in.