Teams keeps crashing and restarting after updating to version 25332.1210.4188.1171

Question

Teams keeps crashing and restarting after updating to version 25332.1210.4188.1171

Bjorn van Schijndel 90

Hello,

After updating Teams from version 25036.804.4102.7193 to version 25332.1210.4188.1171, which happens automatically, Teams keeps crashing and restarting multiple times.

To fix this, I tried to Repair & Reset, cleared all the cache files and reinstalled Teams. However, nothing seems to improve.

Edition Windows 11 Enterprise

Version 25H2

Installed on ‎22/‎02/‎2025

OS build 26200.7462

Experience Windows Feature Experience Pack 1000.26100.275.0

Event Viewer Error:

Faulting application name: ms-teams.exe, version: 25332.1210.4188.1171, time stamp: 0x693d914a

Faulting module name: skypert.dll, version: 2025.46.1.13, time stamp: 0x6933cf69

Exception code: 0xc001000e

Fault offset: 0x00000000000523bf

Faulting process id: 0x544C

Faulting application start time: 0x1DC7FA23B9C569A

Faulting application path: C:\Program Files\WindowsApps\MSTeams_25332.1210.4188.1171_x64__8wekyb3d8bbwe\ms-teams.exe

Faulting module path: C:\Program Files\WindowsApps\MSTeams_25332.1210.4188.1171_x64__8wekyb3d8bbwe\skypert.dll

Report Id: ed0d6851-e1bb-40e4-bbb4-b76de6e0adbe

Faulting package full name: MSTeams_25332.1210.4188.1171_x64__8wekyb3d8bbwe

Faulting package-relative application ID: MSTeams

Answer accepted by question author

Answer recommended by moderator

1 additional answer

Your answer

Answer 1

Jade Ng 9,370 Microsoft External Staff Moderator

Dear @Bjorn van Schijndel,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

I sincerely apologize for the inconvenience you’ve experienced. I truly appreciate your patience during this time and thank you for bearing with us.

Currently, I’ve noticed that many users are experiencing the same issue when using Microsoft Teams version 25332. To resolve this problem more quickly and effectively, I recommend submitting a problem report directly within Teams so that the product team can review and address it as soon as possible. This will help the Teams product team diagnose and fix the issue faster.

In Microsoft Teams, click the Settings and more (…) button in the upper-right corner.
Hover over Feedback.
Select Report a problem.

Untitled

A feedback window will appear.
Choose the appropriate category, describe the issue, and attach screenshots or logs if needed.
Indicate whether Microsoft can contact you regarding your feedback.
Click Submit.

Additionally, I have found a temporary solution shared by another user who experienced the same issue. This workaround has been tested successfully. You may try it and verify if it works for you

When Teams crashes again, run Command Prompt as an administrator, then execute: netsh winsock reset

Untitled

After completing the command, restart the system. Teams no longer crashes.

If you have any further questions or need assistance, please do not hesitate to contact me. Your understanding and co-operation are highly appreciated. I am looking forward to your response.

Wishing you a wonderful day ahead!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Yankee YANG 0 Reputation points

2026-01-08T03:03:32.4733333+00:00

I have met similar issue with this version of MS Teams, at beginning reinstall ms teams client is fine but the problem repeated after some days. Tried above temporary method is working now. Already report this bug to Microsoft. Thanks for sharing, Jade !!
Jade Ng 9,370 Reputation points Microsoft External Staff Moderator

2026-01-08T03:34:07.14+00:00

Dear @Yankee YANG,

Thank you for letting me know!

I’m glad I was able to assist you. If you have any further questions or need assistance, please do not hesitate to contact me.

Wishing you a wonderful day ahead.
Simon Barth 0 Reputation points

2026-01-09T14:04:04.7066667+00:00

One of our Users who is using Astrill VPN had the same Issue.
The workaround with "netsh winsock reset" solved the Problem for us.

Thanks for the Tipp!
Jade Ng 9,370 Reputation points Microsoft External Staff Moderator

2026-01-12T04:27:17.17+00:00

Dear @Simon Barth,

I’m glad I was able to assist you!

If you encounter any other issues, please feel free to post a new question so other moderators can help, or tag me so I can continue supporting you in the future.
Deng Jinyu 0 Reputation points

2026-01-13T06:03:31.7866667+00:00

Thanks it is working for me. Same error. Then use this way to solve.

Answer 2

Bjorn van Schijndel 90

Astrill seemed to be the problem. After removing Astrill, Teams works again.

Erez Dagan 5 Reputation points

2026-01-08T09:38:04.82+00:00

It seems some of our employees also report issue with Teams crashing and it seems they have Astrill installed.
Did you manage to find a solution to this issue? besides removing it?
Björn H 0 Reputation points

2026-01-09T11:57:56.1466667+00:00

Thank you sooo much for finding this! Was really tricky to find.
Nathan Tong 5 Reputation points

2026-01-11T23:45:33.6833333+00:00

Same issue here, Astrill was also the issue.
Ali Osman 0 Reputation points

2026-01-12T05:54:22.1566667+00:00

I also have Astrill installed on my end, but even after uninstalling Astrill, the same issue persists.
Jade Ng 9,370 Reputation points Microsoft External Staff Moderator

2026-01-12T07:00:30.7933333+00:00
Dear @Nathan Tong @Ali Osman,

If this workaround proves ineffective, I recommend submitting a problem report directly within Teams so that the product team can review and address it as soon as possible. This will help the Teams product team diagnose and fix the issue faster.

In Microsoft Teams, click the Settings and more (…) button in the upper-right corner.

Hover over Feedback.

Select Report a problem.

A feedback window will appear.

Choose the appropriate category, describe the issue, and attach screenshots or logs if needed.

Indicate whether Microsoft can contact you regarding your feedback.

Click Submit.

Sorry for the inconvenience again. Your patience and understanding are highly appreciated. Hope you stay safe and healthy.
Tony Yang 190 Reputation points

2026-01-12T08:41:55.6266667+00:00
Hold down the Ctrl key on your keyboard and click the three horizontal bars in the top-left corner of Astrill.

Next, click “Help,” then click “LSP Uninstall.”

After completing this, close Astrill and restart your computer.

Please check again after restarting.

Answer 3

Tony Yang 190

**LSPs needed for Teams is conflicting with Astrill LSPs.

Press and hold ctrl key of your keyboard and click the 3 bars at the top left corner of Astrill

Then click HELP then click LSP Uninstall

Once done, close Astrill and restart the PC

After restart, check again.

Another method: When Teams crashes again, run Command Prompt as an administrator, then execute netsh winsock reset. After completing the command, restart your computer. Teams will no longer crash.

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Teams keeps crashing and restarting after updating to version 25332.1210.4188.1171

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