My child cannot access his account due to parent consent, even if given it lopps on and on

Hi, Jacques QUEREL

Thanks for reaching out to Microsoft Q&A forum.

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Sorry for this frustrating experience that you're encountering. What you are describing is a “parental consent loop” where the account is still flagged as a child account, but the consent result does not get written back correctly, so every sign-in gets redirected to the same parent/guardian page again.

Here are some suggestions you can try to resolve this issue:

1) Do the consent once in a “clean” browser session (most effective)

This loop is often caused by browser session or cookie issues. Do the entire flow in ONE private window, on a PC if possible.

• On a computer, open Edge or Chrome in InPrivate/Incognito mode.
• In that private window, temporarily allow cookies that are commonly blocked:
  • Disable “block third-party cookies” (just for this test).
  • Disable ad blockers / tracking blockers for this session (they can break the redirect).
• In the same private window, go to the Microsoft consent page:
  • https://account.live.com/consent/Manage
• Sign in with your child’s account first, then choose “I’m a parent or guardian”, and sign in with your adult parent account to grant consent.
• After you complete consent, open the Family page (still in the same private window) and confirm the child appears under your family:
  • https://account.microsoft.com/family

If the consent succeeds, Microsoft may show a “Good to go” style success page like Child consent - Windows Live.

2) If it still loops, reset the consent record (remove it, then re-grant)

If you previously granted consent, removing it and granting again can refresh the backend state.

• Use the Family portal and look for Manage consent, then “Remove consent for this child’s account”, then redo Step 2 above.

Note: Removal is only available if you are the same adult account that originally granted consent.

3) If Microsoft does not recognize your parent account as eligible

Sometimes the consent page rejects the parent account even when you are the organizer. In that case, a common workaround is:

• Create a brand-new adult Microsoft account (with correct adult birthdate), add it as an organizer in the family, then try granting consent using that new organizer account. This scenario has been reported in consent-loop cases.

4) Important check if you are in France or using French region settings

Because statutory age can be higher in some regions, teenagers can still be forced into parental consent until they reach that statutory age for the account’s country/region. If the child is 15 to 17 and the account country/region is France, consent prompts can be expected until 18.

This does not explain the endless loop by itself, but it explains why the consent prompt keeps appearing at all.

Hope this helps. Feel free to get back if you need further assistance.

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