Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2-3 hours of tech support did the job. Problem with the registry.
MS word will not open.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 99%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Nancy Hamel
20
Reputation points
MS Word will not open properly. I tried to uninstall and reinstall with no change. I get a message "there is an error and can't open. The option to repair provided also doesn't work. It was working until I installed Access which required 4+ hours of your tech support time to get it to install on Jan 1 2026, early morning hours.
Microsoft 365 and Office | Word | For home | Windows
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Nancy Hamel 20 Reputation points
2026-01-26T14:53:56.77+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 98%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZV%3C/text%3E%3C/svg%3E)
Zoevi-V 3,965 Reputation points Microsoft External Staff Moderator2026-01-27T00:09:29.7766667+00:00 Hi Nancy Hamel,
Thank your for keeping me updated. In case you need assistance, feel free to reach out again.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 74%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tamás Csaba 0 Reputation points2026-02-06T17:18:03.07+00:00 Can you tell us what was the problem? We've same problems with word.
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4 additional answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 71%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Abayomi Shodiya 0 Reputation points2026-02-06T17:44:48.7066667+00:00 Each time i tried to lunch any of the Microsoft offices this message: "We're sorry, but word has run into an error that is preventing if from working correctly. Word will need to be closed as a result" keep popping up and then the program will shut down authomatically.
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Stefan Blom 335.2K Reputation points MVP Volunteer Moderator2026-02-06T20:37:19.8566667+00:00 Each time i tried to lunch any of the Microsoft offices this message: "We're sorry, but word has run into an error that is preventing if from working correctly. Word will need to be closed as a result"
@Abayomi Shodiya,
An Online Repair should fix that error. Restart your computer and then run the repair as discussed in the article at https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b .
If you need further assistance, please start your own thread. Use the Ask a question button at the top of the page. Include details that are relevant to your Office product. Good luck.
The current thread will be closed.
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Zoevi-V 3,965 Reputation points Microsoft External Staff Moderator
2026-01-26T04:24:36.24+00:00 Hi Nancy Hamel,
I haven't received any updates since your message. Has everything been resolved yet?
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Zoevi-V 3,965 Reputation points Microsoft External Staff Moderator
2026-01-25T04:46:43.6233333+00:00 Hi Nancy Hamel,
Thank you for reaching out to Microsoft Q&A Forum and explaining the situation in detail. I’m sorry to hear how frustrating this has been and I understand how disruptive it is when Word suddenly stops working after that effort.
Based on similar cases, this type of issue can occur when Microsoft 365 components become out of sync or corrupted after installing or modifying another Office app such as Access. In these situations, a standard uninstall/reinstall or the basic “Repair” option shown in Word often isn’t sufficient.
Here are some steps that you can kindly take:
1.Search from Task Scheduler, then go to Task Scheduler Library > Microsoft > Office. Right-click Office Automatic Updates 2.0 > Run. After that, kindly reopen Word.
2.Start Word in Safe Mode by holding CTRL while opening Word. If prompted, please choose Yes to start in Safe Mode.
3.Reset template by opening CMD and run ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dotm OldNormal.dotm. Then restart Word again. A broken Normal.dotm is one of the most common causes when Word refuses to start.
I hope one of the steps above resolves the issue quickly. Please let me know how it goes, or if you need help contacting Microsoft Support again.
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