Cannot complete signing up for Microsoft 365 premium (for college students discount for Microsoft 365 premium and LinkedIn premium)

Question

Cannot complete signing up for Microsoft 365 premium (for college students discount for Microsoft 365 premium and LinkedIn premium)

May Phyo Paing 25

I'm signing up for Microsoft 365 premium (for college students discount for Microsoft 365 premium and LinkedIn premium), and I couldn't manage to complete the subscription as the website is showing something like this. My .edu email was verified on the same day I signed up which is (Jan 22, 2026), but the website is cracked until today and I couldn't complete my subscription yet. User's image

Move from Microsoft 365 and Office | Subscription, account, billing | For education | Windows

Palak Dave 0 Reputation points

2026-01-30T16:55:15.5466667+00:00

Hi Microsoft Support Team,

I signed up for the Microsoft 365 Premium 12-month student promotion at https://www.microsoft.com/en-us/microsoft-365/college-student-pricing using my Microsoft Account and student email .

The verification link sent to my student email expired after 5 days before I could complete it. I still have access to my student email and am eligible.

Please:

Resend a new verification email , or

Reset/remove the incomplete verification so I can start over and redeem the offer.

Thank you

Answer accepted by question author

Kai-H 26,385 Microsoft External Staff Moderator

Hi, May Phyo Paing

Thanks for reaching out to Microsoft Q&A forum.

Sorry for this frustrating experience that you're facing. That message usually means the checkout session for the student offer is stuck or invalid on the service side, often because the flow was started in an old tab or there is a pending purchase state on the account.

Here are some suggestions you can try to resolve this issue:

Confirm you are using a personal Microsoft account

The student offer must be completed with a personal Microsoft account. Your .edu address is only for eligibility verification, it should not be the account you sign in with at checkout.

Restart the purchase flow from a clean session

Sign out of all Microsoft accounts, open an InPrivate/Incognito window, then start again from the official offer page (do not reuse a bookmarked checkout page or an old tab).

Use the verification email link to complete checkout

After you are verified, you should receive an email at your student address with a link that routes you back to the verified checkout page to finish the transaction. Open that link in a fresh browser session.

Clear any pending subscription state, then try again

Go to the Microsoft account “Services & subscriptions” page, and if you see a Microsoft 365 entry that looks pending or partially created, select Manage and cancel it, then re-run the student offer sign-up.

If it still fails, request a backend reset from Support

It is best to reach out to Microsoft Support for direct assistance:

Visit this website: Contact - Microsoft Support
Type Contact in the search box.
Now click Get help, and Select Contact Support or Sign in to contact support below.
Go to the Products and services tab, and choose either Microsoft 365 and Office category.
On the Category tab, choose Manage account subscription.
Go to Confirm.
You can now choose the option of Chat with a support agent on your web browser.

Important Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you. *

Thank you for your patience in reading, I hope this information has been helpful to you.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment."

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May Phyo Paing 25 Reputation points

2026-01-27T20:39:54.0966667+00:00

Hello,

As advised, I reached out to Microsoft Support to request a backend reset for my account, but I was informed that this cannot be done due to privacy concerns. Unfortunately, I am still experiencing the same issue with the checkout process when trying to purchase Microsoft 365 Premium.

I’ve already completed all the recommended troubleshooting steps, including using different browsers, different devices, and different payment cards, but the purchase is not completed yet. At this point, the issue remains unresolved, and I’m unable to complete my subscription despite repeated attempts.
Kai-H 26,385 Reputation points Microsoft External Staff Moderator

2026-01-28T06:22:55.2+00:00

Hi, May Phyo Paing

Thanks for getting back.

Here are some other workarounds you can try:

1) Make sure you are finishing checkout from the verification email link (not the original tab)

Once you are verified, an email is sent to your student email address with a link that routes you back to the verified checkout to complete the $0 transaction. If you keep retrying from an old tab or bookmarked checkout page, it can keep failing.

2) Check for a “stuck” subscription entry and cancel it before retrying

Go to your Microsoft account Services & subscriptions page and look for any Microsoft 365 entry that appears partially created or pending. If you see one, select Manage and cancel it, then start the student offer flow again from the official offer page.

3) Try the purchase using a brand-new personal Microsoft account

Confirm you are using a personal Microsoft account (your .edu is only for verification), and if the flow is stuck, one practical workaround is to create a new personal Microsoft account and run the student verification again.

If your .edu verification method behaves inconsistently, use the “Use a different verification method” option during verification, which routes you to alternate verification steps.
May Phyo Paing 25 Reputation points

2026-01-28T07:03:32.44+00:00

Hello Kai, thanks for your support. It finally works with solution No.3 and I appreciate your continued support to resolve this issue.
Kai-H 26,385 Reputation points Microsoft External Staff Moderator

2026-01-28T12:57:23.91+00:00

Hi, May Phyo Paing

I'm glad that your issue has been resolved.

If you find my answer helpful, you can mark it as an "accepted answer" so it can benefit other users with similar issue.

Have a nice day!

3 additional answers

Your answer

Palak Dave 0 Reputation points

2026-01-30T16:55:15.5466667+00:00

Hi Microsoft Support Team,

I signed up for the Microsoft 365 Premium 12-month student promotion at https://www.microsoft.com/en-us/microsoft-365/college-student-pricing using my Microsoft Account and student email .

The verification link sent to my student email expired after 5 days before I could complete it. I still have access to my student email and am eligible.

Please:

Resend a new verification email , or

Reset/remove the incomplete verification so I can start over and redeem the offer.

Thank you
May Phyo Paing 25 Reputation points

2026-01-27T20:39:54.0966667+00:00

Hello,

As advised, I reached out to Microsoft Support to request a backend reset for my account, but I was informed that this cannot be done due to privacy concerns. Unfortunately, I am still experiencing the same issue with the checkout process when trying to purchase Microsoft 365 Premium.

I’ve already completed all the recommended troubleshooting steps, including using different browsers, different devices, and different payment cards, but the purchase is not completed yet. At this point, the issue remains unresolved, and I’m unable to complete my subscription despite repeated attempts.
Kai-H 26,385 Reputation points Microsoft External Staff Moderator

2026-01-28T06:22:55.2+00:00

Hi, May Phyo Paing

Thanks for getting back.

Here are some other workarounds you can try:

1) Make sure you are finishing checkout from the verification email link (not the original tab)

Once you are verified, an email is sent to your student email address with a link that routes you back to the verified checkout to complete the $0 transaction. If you keep retrying from an old tab or bookmarked checkout page, it can keep failing.

2) Check for a “stuck” subscription entry and cancel it before retrying

Go to your Microsoft account Services & subscriptions page and look for any Microsoft 365 entry that appears partially created or pending. If you see one, select Manage and cancel it, then start the student offer flow again from the official offer page.

3) Try the purchase using a brand-new personal Microsoft account

Confirm you are using a personal Microsoft account (your .edu is only for verification), and if the flow is stuck, one practical workaround is to create a new personal Microsoft account and run the student verification again.

If your .edu verification method behaves inconsistently, use the “Use a different verification method” option during verification, which routes you to alternate verification steps.
May Phyo Paing 25 Reputation points

2026-01-28T07:03:32.44+00:00

Hello Kai, thanks for your support. It finally works with solution No.3 and I appreciate your continued support to resolve this issue.
Kai-H 26,385 Reputation points Microsoft External Staff Moderator

2026-01-28T12:57:23.91+00:00

Hi, May Phyo Paing

I'm glad that your issue has been resolved.

If you find my answer helpful, you can mark it as an "accepted answer" so it can benefit other users with similar issue.

Have a nice day!

Answer 1

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Answer 2

Hello,

I signed up using my personal Microsoft account (provided my valid payment info), and afterward my .edu email address was also successfully verified. I’ve already cleared cached data and tried using different browsers for many times, but the issue is still there. The same error message appears each time, as shown in the screenshot.

Would it be possible to reset my subscription so that I can go through the sign‑up process again from the beginning? I’ve been trying since the offer first became available, and I would be very disappointed if I miss it due to this technical issue.

Thank you for your assistance. User's image

Answer 3

Dear @May Phyo Paing,

Thank you for posting your question in the Microsoft Q&A forum.

I’m sorry for the inconvenience you’re experiencing while signing up for the Microsoft 365 Premium student offer.

Based on the error message shown “Something happened on our end”, first, make sure you are signing up using a personal Microsoft account. The student offer cannot be completed directly with a school/work account; your .edu email is only used to verify eligibility. For reference: Having trouble accessing the college student discount for Microsoft 365 Personal plan?

Therefore, here are recommended steps for you to try to see if it can help you:

Step 1: You need to create a personal Microsoft account

Go to https://account.microsoft.com > Sign up using a personal email address (or create a new Outlook.com email)

Step 2: You need to verify your student status

Visit the student offer page: Microsoft 365 Student Discount > Enter your college email address to verify your eligibility > Once verified, you’ll be able to apply the student discount to your personal Microsoft account

You can consult more details about the offer in this link: Microsoft Student Discount on Office, Word | Microsoft 365

User's image

Additional notes for you: The offer give you 12 months free, then $4.99/month after that. You’ll need to provide a valid payment method to activate the offer.

If the issue still persists, I recommend you retry the purchase using a private/incognito browser window or a different browser to avoid cached sign‑in issues.

If the error continues after trying the steps above, I recommend contacting Microsoft Support so they can check the backend subscription status and reset the purchase flow if needed. Microsoft Support is the only team that can resolve this type of provisioning issue. You can contact them here: https://support.microsoft.com/contactus

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

Thank you for your patience and understanding, and I apologize again for the inconvenience this has caused. I'm looking forward for your reply.

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