Monthly limit for transcription - unable to reach 30,000 minutes despite subscription to Copilot license

Hello @Vincent Lemaitre

Welcome to Q&A forum!

According to Microsoft’s official support documentation, the 30,000‑minute limit for accounts with a Copilot license is still being rolled out. Microsoft states that: 

• Copilot users will have their transcription limit increased to 30,000 minutes per month. 
• This update has not reached all accounts yet, and Microsoft recommends “checking back later if your account hasn’t been enabled.” 

Transcribe your recordings - Microsoft Support

This issue is being raised in the Microsoft Admin Center’s Message Center, and I found the following information to share with you: 

Office Transcription Quota Increase for Copilot-Licensed Users - M365 Admin 

(Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations about the quality, safety, or suitability of any software or information found there. Make sure you fully understand the risks before following any suggestions from the link above. This link is in English; Please translate it into your language to follow the guidelines.) 

In this case, you can reach out to the Microsoft Engineering Support team, as they are the only ones who can access backend data. They’ll be able to check the issue and assist you directly. 

Please follow the detailed steps below.

(If you are not the global admin, please kindly ask your IT Admin to do it for you)

• Sign into the "Microsoft Admin Center"
• After clicking on "Help & Support" button like this image, you can type "I need agent support via phone or email". After that, you can click on "Contact support"
• Choose contact method: "Phone"
• Fill all the information in this contact support details, please describe your situation carefully so they will have enough information to help you.
• Finally, clicking on "Contact me"

After completing them, you will receive an email appointment for a meeting to review this issue professionally together.

"Please note that as a forum moderator, my role is to help clarify your concerns, guide you through possible steps, locate relevant resources, and refer you to the appropriate support teams when needed. I don’t have the permissions to make changes to Microsoft products or access backend customer data, so I’m unable to provide direct solutions or verify specific account details."

Thank you for your understanding in this matter.

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