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Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hello JJ Petrova!
Thank you for reaching out to the Q&A forum.
From what you’ve described, you’re trying to redeem the Microsoft 365 and LinkedIn Premium 12‑month offer but the verification page keeps looping and jumps straight to the final screen with the “We are sorry, we cannot process your request right now” message. Here are a few things you can try:
1. Make sure you have a Microsoft 365 Education trial subscription first
Before you begin the verification, make sure you already have a Microsoft 365 Education trial subscription. If you don't have a trial subscription, visit https://www.microsoft.com/education/products/office enter your school email address, and select Get started
2. Try using your school’s Eduroam network
If possible, connect using your university’s Eduroam Wi‑Fi when attempting verification.
3. Make sure you’re on the correct country website
Scroll to the bottom‑left corner of the page and switch the region if it’s incorrect.
4. Email check
Sometimes the verification email ends up in your Junk, Spam, or Promotions sections, so make sure to check those as well so you don’t miss it.
The error message in your screenshot Please try after some time... can also appear when the verification system is temporarily overloaded. Try again in another time.
If you retry later but the issue continues, please contact Microsoft Support (Live Chat) for direct assistance. Here’s how:
Go to: https://support.microsoft.com/home/contact
- In the search hox, type: Unable to verify student eligibility for 12‑month free offer
- Hit "Get Help"
- Scroll down to choose Sign in to contact support
- Follow the on-screen prompts to reach Support Team.
Tip: Support Team availability can vary, and retrying at a different time often helps.
Hope this helps. Feel free to ask if you have additional questions!
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