Stopped receiving some but not all daily emails from .org contact

Question

Stopped receiving some but not all daily emails from .org contact

TP 20

As of the beginning of 2026, I am not receiving all emails from a .org contact that sends daily messages. I receive one, maybe two of their daily emails. I have confirmed that they are still sending them, but I am not receiving them daily. They are not in my spam/junk folders nor deleted nor any other folders on all three of my devices (iPhone, iPad, laptop). Using new Outlook. I do not have any rules or forwarding settings. Any suggestions? Thanks.

TP 20 Reputation points

2026-02-11T17:59:17.4866667+00:00

*Clarification: I receive one or two of their daily emails each week.

Answer accepted by question author

Anonymous

Hello TP

Thank you for reaching out to Microsoft Q&A Forum. I understand how confusing it is when you just receive only some of the emails from a sender that normally sends daily messages.

Just to confirm, have you already tried the steps in the Q&A Assist response above? if yes, what happens when you try?

In addition, here are some steps that you can try:

1. Search for any missing emails

Sign in to Outlook on the web
Use the search bar and try searching for the sender’s address/domain
Make sure your inbox filter is set to All (not “Unread” or another filter) and "Sort by Date"

2. Check Archive or other folders

Sometimes emails are auto-archived or moved. If found, move them to Inbox.
If you use Focused Inbox, check both Focused and Other (messages can be routed there)
Double-check Archive folder as well, in case messages were accidentally archived.

3. Add the sender to Safe senders (recommended)

In Outlook on the web, go to: Settings > Mail > Junk email
Under Safe senders and domains, select Add safe sender and add: the sender's exact address and their domain
Save changes

To help me guide you more specifically, could you also confirm:

Do the missing emails also not appear on Outlook on the web, and when you do receive one, is the From address always the same?
Does the sender receive any bounce-back / non-delivery message for the missing emails?

Please let me know how it goes. Thank you so much for your time and understanding.

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TP 20 Reputation points

2026-02-14T17:26:32.3733333+00:00

Thank you for your response Winnie-B. Just to be clear, I receive occasional email from my .org contact but not all. If they were not on my Safe Sender list or flagged as junk/spam then I would expect that all of their emails would be missing. However, that is not the case. The point is that I receive in my Inbox one or two of their daily emails per week. This sporadic delivery began about the beginning of this year, 2026. Since mid-January, I received their daily email only on 1/26, 2/5, 2/6, and 2/9. However, to be thorough, I went through all of the steps you advised twice:

I completed everything in your suggestion #1 on Outlook on the web and no missing emails from the .org contact showed up. Searched Folders: All; Read Status: All.

I completed the steps in #2. Nothing in the Archive folder. I always look at my Focused and Other folders -- nothing there.

I completed the steps in #3. My Incoming Mail Handling is set to Standard. My Security Options are set to Trust email from my Contacts (which the .org is). The .org contact is and always was listed as a Safe Sender and Domain as well as Safe Mailing Lists.

In response to your additional questions no the missing emails do not appear in my Outlook on the web account nor any of my other devices. The same emails that I have received (listed above) show up on the web and all devices. The From address is always the same.

I am waiting for a reply from the sender whether or not they have received any bounce-back / non-delivery message for the missing emails to my address. However, if that were the case, I wouldn't receive any of the emails, right? So I don't imagine that is the problem. I am perplexed!

Again, thank you for trying to help. Please let me know if you have further advice.
Anonymous

2026-02-15T06:14:13.7133333+00:00
Good day TP

Thanks for your update. Even if the sender is on the Safe Senders list, delivery can still be affected by other verdicts or settings. Conflicts can occur if the sender or domain is also present in Blocked senders and domains. Please go to https://outlook.live.com and select Settings > Mail > Junk email. Verify that the sender/domain is not listed under Blocked senders and domains (remove it if present).

Since the emails are not appearing anywhere, please run a short diagnostic. In the Junk email settings, temporarily choose a more permissive option (if available) and test for 48 hours, then revert the setting. This helps determine whether the missing emails are being filtered earlier than the mailbox folders.

You already asked about bounce-backs, and I really look forward to your response. Your concern that “if it were a bounce-back, none would arrive” is a reasonable intuition. However, in practice, intermittent filtering or suppression can occur (for example, certain messages in a series may be treated differently based on content, templates, or authentication results).

Additionally, please have the sender send two test emails:

Test A: Plain text, no links, no attachments

Test B: The normal daily template

If Test A arrives but Test B does not, this strongly suggests content-based filtering (links, formatting, or headers) rather than address-level blocking.

Feel free to let me know how it goes and thank you for your understanding!
Anonymous

2026-02-18T07:40:23.0966667+00:00

Hi TP, I hope you're well. May I know if you've got any chance to check my reply? If you have any further updates on this issue, please feel free to reach back. I'm happy to help you.
TP 20 Reputation points

2026-02-22T00:25:33.2866667+00:00

Thank you for your follow-up, Winnie-B. I did see your second reply and verified that the sender was not blocked and confirmed that the junk mail setting was on the most permissive option. I have not had any response from the sender regarding bounce back emails so I have not asked them to run the tests you suggested. The good news is that I received all but one of their daily emails this week. The only thing I did differently was to create a rule that was worded:

"If the message includes specific words in the subject or body 'daily devotional', move the message to the folder 'Inbox' and stop processing more rules on this message."

This makes no sense, as their messages were not in any other mail boxes, but it seems to be working for the most part. Fingers crossed that this has solved the problem.

I am grateful for your help that led me to learn more about Outlook and encouraged me to try several solutions.
Anonymous

2026-02-22T06:45:16.4566667+00:00

Hi TP,

Thank you for the letting me know and I’m really glad to hear that! If you need anything else, please feel free to reach back anytime. I’m happy to continue helping if needed.

Take care.

1 additional answer

Your answer

TP 20 Reputation points

2026-02-11T17:59:17.4866667+00:00

*Clarification: I receive one or two of their daily emails each week.
TP 20 Reputation points

2026-02-14T17:26:32.3733333+00:00

Thank you for your response Winnie-B. Just to be clear, I receive occasional email from my .org contact but not all. If they were not on my Safe Sender list or flagged as junk/spam then I would expect that all of their emails would be missing. However, that is not the case. The point is that I receive in my Inbox one or two of their daily emails per week. This sporadic delivery began about the beginning of this year, 2026. Since mid-January, I received their daily email only on 1/26, 2/5, 2/6, and 2/9. However, to be thorough, I went through all of the steps you advised twice:

I completed everything in your suggestion #1 on Outlook on the web and no missing emails from the .org contact showed up. Searched Folders: All; Read Status: All.

I completed the steps in #2. Nothing in the Archive folder. I always look at my Focused and Other folders -- nothing there.

I completed the steps in #3. My Incoming Mail Handling is set to Standard. My Security Options are set to Trust email from my Contacts (which the .org is). The .org contact is and always was listed as a Safe Sender and Domain as well as Safe Mailing Lists.

In response to your additional questions no the missing emails do not appear in my Outlook on the web account nor any of my other devices. The same emails that I have received (listed above) show up on the web and all devices. The From address is always the same.

I am waiting for a reply from the sender whether or not they have received any bounce-back / non-delivery message for the missing emails to my address. However, if that were the case, I wouldn't receive any of the emails, right? So I don't imagine that is the problem. I am perplexed!

Again, thank you for trying to help. Please let me know if you have further advice.
Anonymous

2026-02-15T06:14:13.7133333+00:00

Good day TP

Thanks for your update. Even if the sender is on the Safe Senders list, delivery can still be affected by other verdicts or settings. Conflicts can occur if the sender or domain is also present in Blocked senders and domains. Please go to https://outlook.live.com and select Settings > Mail > Junk email. Verify that the sender/domain is not listed under Blocked senders and domains (remove it if present).

Since the emails are not appearing anywhere, please run a short diagnostic. In the Junk email settings, temporarily choose a more permissive option (if available) and test for 48 hours, then revert the setting. This helps determine whether the missing emails are being filtered earlier than the mailbox folders.

You already asked about bounce-backs, and I really look forward to your response. Your concern that “if it were a bounce-back, none would arrive” is a reasonable intuition. However, in practice, intermittent filtering or suppression can occur (for example, certain messages in a series may be treated differently based on content, templates, or authentication results).

Additionally, please have the sender send two test emails:

Test A: Plain text, no links, no attachments

Test B: The normal daily template

If Test A arrives but Test B does not, this strongly suggests content-based filtering (links, formatting, or headers) rather than address-level blocking.

Feel free to let me know how it goes and thank you for your understanding!
Anonymous

2026-02-18T07:40:23.0966667+00:00

Hi TP, I hope you're well. May I know if you've got any chance to check my reply? If you have any further updates on this issue, please feel free to reach back. I'm happy to help you.
TP 20 Reputation points

2026-02-22T00:25:33.2866667+00:00

Thank you for your follow-up, Winnie-B. I did see your second reply and verified that the sender was not blocked and confirmed that the junk mail setting was on the most permissive option. I have not had any response from the sender regarding bounce back emails so I have not asked them to run the tests you suggested. The good news is that I received all but one of their daily emails this week. The only thing I did differently was to create a rule that was worded:

"If the message includes specific words in the subject or body 'daily devotional', move the message to the folder 'Inbox' and stop processing more rules on this message."

This makes no sense, as their messages were not in any other mail boxes, but it seems to be working for the most part. Fingers crossed that this has solved the problem.

I am grateful for your help that led me to learn more about Outlook and encouraged me to try several solutions.
Anonymous

2026-02-22T06:45:16.4566667+00:00

Hi TP,

Thank you for the letting me know and I’m really glad to hear that! If you need anything else, please feel free to reach back anytime. I’m happy to continue helping if needed.

Take care.

Answer 1

It sounds like you are experiencing issues with receiving emails from a specific .org contact. Here are a few suggestions to troubleshoot the problem:

Check Email Rules: Even though you mentioned you do not have any rules, double-check to ensure there are no hidden rules that might be affecting incoming emails.
Review Spam/Junk Settings: Sometimes, emails can be incorrectly filtered. Ensure that your spam settings are not too strict and consider adding the sender's email address to your safe sender list.
Check for Filters on Devices: Since you are using multiple devices, ensure that there are no filters set up on any of them that could be affecting email delivery.
Contact Your Email Provider: If the issue persists, it may be worth contacting your email provider to see if there are any issues on their end or if they can provide insights into why certain emails are not being received.
Verify Sender's Email: Confirm with the sender that they are using the correct email address and that their emails are not bouncing back.
Check Active Directory Attributes: If you are using an Exchange Server, ensure that there are no special characters in your Active Directory attributes that could be causing misdelivery of emails.

If none of these steps resolve the issue, it may be beneficial to monitor the situation further or seek additional support from Microsoft or your email service provider.

References: