A family of Microsoft word processing software products for creating web, email, and print documents.
Please note that Q&A forum is a public platform, and moderators will modify the question to hide personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.
Hello Mark Schneider
Thank you for reaching out to the Q&A Forum, and I’m sorry for the delayed reply.
I completely understand how stressful it is when your important documents suddenly look unrecognizable, especially when you're dealing with invoices. Let's try a few quick steps to see if we can get your layout back to normal.
First, could you please try clicking the ¶ icon on the Home tab? This should hide those blue formatting symbols you're seeing.
Next, please go to the View tab and check if Print Layout is selected. If it isn't, please switch to Print Layout and let me know if the file looks any better. It would be very helpful if you could send me a new screenshot after trying these two steps.
If you are already in Print Layout but the logo and table borders are still invisible, please try the following:
- Go to Word in the top menu bar > Preferences.
- Select View.
- Under the "Show in document" section, make sure Drawings is checked and Text boundaries is unchecked.
If these steps don't resolve the issue, could you please provide a bit more information:
- Which version of macOS and Office are you currently using?
- What type of Office license do you have? (you can verify this by accessing the Harmony portal https://portal.office.com/account/?ref=Harmony#subscriptions )
- Is this happening with all your documents, or just this specific invoice file?
I’m looking forward to your reply so we can continue troubleshooting this together.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.