i have had to swap my motherboard, all is fine apart from microsoft sign in

Question

i have had to swap my motherboard, all is fine apart from microsoft sign in

Chris Moore 20

i had to replace my motherboard, now when i try to sign in to edge, run office apps every time a now get a error shown below

Correlation Id: [Moderator note: personal info removed]

Timestamp: [Moderator note: personal info removed]

DPTI: [Moderator note: personal info removed]

Message: The credential is invalid. Unexpected sub status (6008).

Tag: 657rx

Code: 2150171662

Ron Barker 2,245 Reputation points

2026-03-06T14:28:20.16+00:00

Hi Chris, your Office is tied to the Motherboard, so as far as Microsoft Servers are concerned your Office is still installed on another computer. Had you uninstalled Office before changing the Motherboard you will not have had so many problems as described by Jess. You will need to contact Microsoft Support to activate your Office.

PS: actually Microsoft Support needs to, unlink/deactivate your Office tied to the Motherboard.
Chris Moore 20 Reputation points

2026-03-06T15:10:10.9366667+00:00

thank you, Jess was correct, all working now, i am happier about the fast response I truly was not expecting that
Jess-Q 12,705 Reputation points Microsoft External Staff Moderator

2026-03-06T15:15:40.4+00:00

Hi @Chris Moore,

I'm glad the issue has been resolved for you! If you ever run into any other problems while using Microsoft 365 & Office products, feel free to start a new thread on our Microsoft Q&A forum. I'm always happy to help.

Answer accepted by question author

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Your answer

Ron Barker 2,245 Reputation points

2026-03-06T14:28:20.16+00:00

Hi Chris, your Office is tied to the Motherboard, so as far as Microsoft Servers are concerned your Office is still installed on another computer. Had you uninstalled Office before changing the Motherboard you will not have had so many problems as described by Jess. You will need to contact Microsoft Support to activate your Office.

PS: actually Microsoft Support needs to, unlink/deactivate your Office tied to the Motherboard.
Chris Moore 20 Reputation points

2026-03-06T15:10:10.9366667+00:00

thank you, Jess was correct, all working now, i am happier about the fast response I truly was not expecting that
Jess-Q 12,705 Reputation points Microsoft External Staff Moderator

2026-03-06T15:15:40.4+00:00

Hi @Chris Moore,

I'm glad the issue has been resolved for you! If you ever run into any other problems while using Microsoft 365 & Office products, feel free to start a new thread on our Microsoft Q&A forum. I'm always happy to help.

Answer 1

Hi @Chris Moore

Thank you for posting your question in the Microsoft Q&A forum.

Please understand that our forum is a public platform, and we will modify your question to cover your personal information including your ID in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

I have moved the information to the Private message if you need to add any more privacy information please add it in there.

User's image

Regarding your issue, this occurs because Windows stores your login credentials and encryption keys in the TPM (Trusted Platform Module) chip on your motherboard. Since you replaced the motherboard, the "handshake" between your hardware and your Microsoft account has been broken, leading to the "Credential is invalid" message.

Here are a few steps you can try:

Remove the Account from Windows

Go to Start > Settings > Accounts.
Select Access work or school.
Find the account associated with the error and click Disconnect.
Restart your computer.

Clear the "TokenBroker" Cache

Open File Explorer and type %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
Delete all files and folders inside.
Note: If Windows says the folder is in use, you may need to sign out or close all Office/Edge processes in Task Manager.

Clear the Windows Credentials Manager

Open the Control Panel and go to User Accounts > Credential Manager.
Select Windows Credentials.
Remove any Microsoft/Office‑related credentials.

Re-register the Device

Try to sign in with your email and password.
When the prompt asks "Stay signed in to all your apps" or "Allow my organization to manage my device," ensure the box is checked and click OK.

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Chris Moore 20 Reputation points

2026-03-06T14:32:47.8833333+00:00

thank you that worked perfect