Trying to install network adapter drivers on newly built PC, continued error: Does not support this operating system wnt_10.0H_11_64. How to fix this issue?

Kiran Patel 20 Reputation points
2026-04-10T15:16:30.8266667+00:00

Using an Asus Tuf B850-E wifi motherboard, have tried installing multiple different wifi drivers via the asus website for my board but getting the error code above and unable to install.

The ethernet on the pc works but cant manage to get wifi driver to install.

Windows for home | Windows 11 | Devices and drivers
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Answer accepted by question author
Hendrix-V 20,475 Reputation points Microsoft External Staff Moderator
2026-04-11T06:55:46.0266667+00:00

Hi Kiran Patel,

Thanks for the details.

The error message you're seeing usually appears when the ASUS setup program (AsusSetup.exe) blocks installation based on an OS-check, even though the actual Wi‑Fi driver may still be compatible with Windows 11.

Here are some possible checking steps that you can try in this situation:

  • Download the latest Wireless (MediaTek WiFi) driver from the ASUS support page
  • Right‑click the downloaded ZIP file and select Extract All.
  • Open Device Manager.
  • Expand Other Devices and locate Network Controller
  • Right‑click it > select Update driver.
  • Choose Browse my computer for drivers
  • Browse to the extracted Wi‑Fi driver folder (e.g.): UWD\Win64\Drivers
  • Click Next to proceed with installation.

This method allows Windows to install the driver directly, bypassing the ASUS setup utility.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional check if the Network Controller does not appear in Device Manager:

  • Restart the PC and enter BIOS.
  • Navigate to Advanced > Onboard Devices Configuration
  • Ensure Wi‑Fi Controller is set to Enabled.

I hope this helps get your wireless connectivity up and running.

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  1. TaoLi 118K Reputation points Independent Advisor
    2026-04-11T10:02:07.94+00:00

    Hello,

    Could you please provide a screenshot of the issue so I can take a look at the specifics?

    Thank you

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  2. TaoLi 118K Reputation points Independent Advisor
    2026-04-10T16:02:55.4266667+00:00

    Hello,

    Please install the Windows 11 WiFi driver via the following link:

    https://www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-b850-e-wifi/helpdesk_download?model2Name=TUF-GAMING-B850-E-WIFI

    Disclaimer: This is a non-Microsoft website. This page appears to provide accurate and safe information. Be aware of advertisements on the website that may promote products often classified as PUPs (potentially dangerous products). Carefully review any product advertisements on the website before deciding to download and install them.

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  3. AI answer

    2026-04-10T15:16:45.04+00:00

    The error indicates that the driver package does not support the Windows 11 x64 build that is installed, or the INF file is not correctly decorated for this OS version.

    To fix this, use only a driver that explicitly supports Windows 11 x64 for the wireless adapter on the Asus TUF B850‑E board and ensure it is the correct 64‑bit package:

    1. Confirm Windows edition and architecture:
      • Open Settings → System → About.
      • Under “Device specifications” and “Windows specifications”, confirm it is a 64‑bit, Windows 11 build.
    2. Verify the driver is 64‑bit and for Windows 11:
      • On the Asus support page for the exact motherboard model, download the latest Wi‑Fi driver that lists support for Windows 11 64‑bit.
      • Avoid any driver marked only for Windows 10 or 32‑bit.
    3. If the installer still reports OS not supported:
      • The package may not be updated for the current Windows 11 build or the INF is incorrectly decorated for this OS.
      • In that case, obtain a newer or updated driver directly from the wireless chipset manufacturer (for example, Intel or Realtek, depending on the adapter on the board) that explicitly supports Windows 11 x64.
    4. If Windows does not detect the adapter at all:
      • Open Device Manager → Network adapters.
      • If the wireless adapter is missing, follow the guidance to manually install a driver that works in Windows from the device manufacturer’s website.

    If a driver is not written for x64 Windows or its INF is not correctly decorated for this OS, Windows will refuse to install it with a compatibility error. Only a proper Windows 11 x64 driver package from Asus or the chipset vendor will resolve this.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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