I was unable to attend the exam due to a network issue. I kindly request you to reschedule it

Exam rescheduling is handled through the Microsoft certification and exam scheduling systems, not through Microsoft Teams.

To request a reschedule due to a network issue:

1. If the exam has already been marked as a no-show or missed, contact Pearson VUE Customer Support (for Microsoft exams) so they can review the incident and advise on next steps. Their contact options are linked from the Microsoft certification support pages.
2. If the exam still appears as an active appointment in the certification profile, attempt to reschedule it directly:
   • Sign in to the Learn profile.
   • Go to Profile → Credentials → Certifications.
   • Locate the exam appointment and select “Reschedule.”
   • Follow the redirect to the exam delivery provider (Pearson VUE) to choose a new date and time.
3. Be aware of the reschedule and cancellation policy: exam appointments must be rescheduled or canceled at least 24 hours before the scheduled time, or the fee/voucher may be forfeited.
4. If the exam was part of a free exam offer (for example, from a Cloud Skills Challenge), rescheduling must occur before the offer expiration date; otherwise, the free offer may be lost.
5. If the missed exam attempt is being treated as a failure and a retake is required, the standard retake policy applies (24-hour wait after the first attempt, then 14 days between subsequent attempts, up to 5 attempts in 12 months). If the network issue created a Pearson VUE case, a waiver of the waiting period may be requested through Training, Certification, and Program Support, including the Pearson VUE case number.

If rescheduling cannot be completed through the profile or Pearson VUE, submit a ticket through Microsoft Credentials Support so the certification support team can review the situation and advise on eligibility for rescheduling or retake.

References:

• Reschedule and cancellation policies
• Exam and Applied Skills assessment lab retake policies
• Frequently asked questions (FAQs) about online proctored exams
• How to reschedule the exam - Microsoft Q&A