Email address linked to family and business account

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Email address linked to family and business account

Design Studio 20

I have 1 email address linked to a family and a business microsoft account. The family one is the login I need to change it to the business one so I can access my 365 package. I can not seem to remove one without losing everything can someone please assist.

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Answer 1

Jayden-P 26,280 Microsoft External Staff Moderator

Hi @Design Studio

From my understanding, you have 2 accounts (personal and business) using the same address, right?

If yes, the safest way to handle this situation is to re-name your personal Microsoft account (also known as create an alias). With this way, you get to keep both accounts separately.

Go to https://account.live.com/names/Manage and sign into your personal account. (This link is for personal account only; you can't sign in with the business one).
Add a new alias or Add email.
Make the new alias your primary sign-in and remove the old email from the personal account. This ensures your work email is reserved for business sign-ins.

Read here for more details: Which account do you want to use? - Microsoft Support

I hope this information helps.

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Design Studio 20 Reputation points

2026-04-17T07:54:13.0933333+00:00

so i have done this but if i change it to the alias as primary i wont have my business account login will i?
Jayden-P 26,280 Reputation points Microsoft External Staff Moderator

2026-04-17T07:56:49.6166667+00:00

Hi @Design Studio

If you change the primary alias of personal account, when you log in to your business account, it will not prompt to log in for your personal account anymore. This will prevent confusion because the login emails are now different.
Design Studio 20 Reputation points

2026-04-17T08:03:17.4133333+00:00

so i have done this but it still says try Microsoft 365 the alias is the admin still i need the work one to be the admin?
Jayden-P 26,280 Reputation points Microsoft External Staff Moderator

2026-04-17T08:06:33.17+00:00

Hi @Design Studio

Can you please provide the screenshot via Private message?
Jayden-P 26,280 Reputation points Microsoft External Staff Moderator

2026-04-20T08:14:46.32+00:00

Hi @Design Studio

Is there any update from you? Do you need anything else?

If yes, please feel free to ask me.