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Cannot download Microsoft Windows 11 iso from Microsoft Website

John Cosby 0 Reputation points
2026-04-17T20:27:01.86+00:00

Error

We are unable to complete your request at this time. Some users, entities and locations are banned from using this service. For this reason, leveraging anonymous or location hiding technologies when connecting to this service is not generally allowed. If you believe that you encountered this problem in error, please try again. If the problem persists you may contact Microsoft Support – Contact Us page for assistance. Refer to message code 715-123130 and 971a8d91-74d4-44e2-809c-21cb8963ead8.

Windows for home | Windows 11 | Windows update
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Answer recommended by moderator

  1. Ivan B 110.4K Reputation points Independent Advisor
    2026-04-17T21:07:39.8333333+00:00

    Hi,

    In the case of a Q&A, if it doesn't work, try downloading it using Microsoft's media creation tools.

    https://go.microsoft.com/fwlink/?linkid=2156295

    Select Download tool now, and select Run. You need to be an administrator to run this tool.

    If you agree to the license terms, select Accept.

    On the What do you want to do? page, select Create installation media for another PC, and then select Next.

    The application will automatically identify the correct version of windows 10 for your system, from Next.

    Select which media you want to use ISO file. Save an ISO file to your PC

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Thanks

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    2 people found this answer helpful.

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  1. Q&A Assist
    2026-04-17T20:27:10.28+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error message indicates that the download request is being blocked because the service detects the use of anonymous or location-hiding technologies (such as a VPN, proxy, or similar). To resolve this and download the Windows 11 ISO:

    1. Turn off any VPN, proxy, or anonymizing service being used.
    2. Close the browser completely.
    3. Clear the browser cache and cookies.
    4. Reopen the browser and try the download again from the official Windows 11 download page.

    A similar case was resolved by disabling the VPN and clearing the browser cache; after that, the ISO download completed successfully.

    If the problem persists even with VPN/proxy disabled and cache cleared, contact Microsoft Support and provide the message code shown in the error so they can investigate further.

    References:

    Was this answer helpful?

    1 person found this answer helpful.
  2. John Cosby 0 Reputation points
    2026-04-21T14:35:16.2933333+00:00

    Yes. Thank you so much. It allowed me to download the tool, creat and ISO for a new hard drive. It installed perfectly and allowed me to use my license to certify it. THANK YOU!!!!

    Was this answer helpful?

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