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I have used Microsoft authenticator for many years, but this week it stoppet working. When I try to open it I just see the picture and nothing more. I have tried to update my phone (Samsung), I have uninstalled the app and then installed again, but nothing is working. How do I resolve this?
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Try a few targeted steps beyond reinstall, since the issue looks like the app UI is not loading properly:
First, check if the phone’s system WebView and Chrome are updated. Microsoft Authenticator depends on Android System WebView, and a broken update often causes a blank screen after opening the app.
Then go to Settings → Apps → Microsoft Authenticator → Storage, and clear both cache and data. After that, restart the phone and open the app again.
Also verify:
If you previously backed up accounts to Microsoft cloud, sign in again after reinstall and choose “Restore from backup.”
If nothing changes, try installing the app while the phone is in Safe Mode to rule out interference from another app.
What Android version are you on, and does the blank screen appear immediately or after a short loading delay?
Hi.
Thank you for the quick respond. I tried to update my phone one more time, and now I have access to the authenticator app again.
Answer recommended by moderator
Hi.
Thank you for the quick respond. I tried to update my phone one more time, and now I have access to the authenticator app again. I think something went wrong the last time i updated the phone.
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Hi @Sissel Aamodt
I am so glad to hear that the issue has been resolved. If the app stop working again, you can try the solution I provided.
If you need anything else, please feel free to ask, I'm here to help.
Have a good day.
Hi @Sissel Aamodt
Thank you for reporting this issue and I apologize for any inconvenience this may have caused.
I've seen several users with the same problem with Microsoft apps such as Outlook, Teams, Microsoft Authenticator. This mainly happens on Android devices, especially Samsung.
I found a method that might help you with this issue:
Please follow the exact steps below:
Ref: My Microsoft Apps have stopped working on my Samsung Ultra S25 - Microsoft Q&A
Please try and let me know if this solution works for you.
I look forward for your feedback.
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