My lenovo laptop won’t start

Question

My lenovo laptop won’t start

Simi Amole 25

My lenovo laptop isn’t started and when I try to reset it, it says “Your device ran into a problem and couldn’t be repaired. Click or press Enter to see other recovery options. Couldn’t connect to the network.”

And then when I press enter, it takes me to a blue screen which says exit and continue to windows, turn off your pc, quick machine recovery and troubleshoot. I’ve tried all of those and they don’t work.

I was really hoping if someone would know what to do because I really need my laptop.

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

Emma1-N 10,755 Microsoft External Staff Moderator

Welcome Simi Amole,

I understand how frustrating it can be when your Lenovo laptop running Windows Home is unable to start normally and keeps returning to the recovery screen with an error stating that the device could not be repaired and could not connect to the network.

Before proceeding, I need to narrow this down with a couple of quick questions to better understand the situation:

Do you know which Windows version is installed on the device (Windows 10 Home or Windows 11 Home)?
Did this issue start after a recent Windows update, power interruption, or forced shutdown?

In the meantime, you can try the workaround steps below to troubleshoot the issue:

Step 1: From the blue recovery screen try go to Windows recovery environment

Holding Shift > select Power > choose Restart
Then, choose Troubleshoot > Advanced options
Select Startup Repair and let Windows attempt an automatic fix

Step 2: If Startup Repair does not work, go back to Advanced options.

Select Uninstall Updates
Try uninstalling the latest quality update first
If the issue persists, try uninstalling the latest feature update

Step 3: Go back to Advanced options again.

Select System Restore
Choose a restore point dated before the problem started, if available

Step 4: If the device reports it cannot connect to the network, return to Advanced options.

Select Startup Settings
Choose Restart
After restart, press the number key for Enable Safe Mode and check if the system boots

I hope this information helps resolve your issue. If you have any further questions, please don’t hesitate to contact me again in this thread.

P.S: If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Simi Amole 25 Reputation points

2026-04-26T03:49:08.71+00:00

Thank you so much! I tried step 4 but on I’m stuck in safe mode and it’s very limited. Is there anything else I could do because there’s nothing that says windows recovery environment, and system restore won’t work.
Simi Amole 25 Reputation points

2026-04-26T16:56:39.8566667+00:00

And I believe my laptop is running on windows 11 and this issue started after I restarted it
Emma1-N 10,755 Reputation points Microsoft External Staff Moderator

2026-04-27T07:18:34.89+00:00
Hello Simi Amole,

Thank you for response.

Note: some steps below can affect system files. If you see any prompt related to keeping or removing files, avoid choosing options that remove personal data unless absolutely necessary.

Try the following in order:

Step 1: Exit Safe Mode manually

While in Safe Mode, press Windows + R > type msconfig and press Enter

Go to the Boot tab

Uncheck Safe boot

Click OK and restart the PC

Step 2: Run system file checks from Safe Mode

Press Windows + X > select Windows Terminal (Admin) or Command Prompt (Admin)

Run these commands one at a time:

sfc /scannow

After it completes, run:

DISM /Online /Cleanup-Image /RestoreHealth

Restart the laptop when finished

Step 3: Force Windows Recovery Environment to appear

From Safe Mode, hold Shift

Select Power > Restart

Keep holding Shift until you see Advanced startup

If it appears, go to Troubleshoot > Advanced options > Startup Repair

Step 4: Uninstall the last Windows update manually

If Advanced options becomes available, go to:

Troubleshoot > Advanced options > Uninstall Updates

Choose Uninstall latest quality update

Step 5: Reset Windows while keeping files (last local option)

Only if the system still will not boot normally

Troubleshoot > Reset this PC > Keep my files

This may remove apps but keeps personal data
Emma1-N 10,755 Reputation points Microsoft External Staff Moderator

2026-04-28T06:45:38.1866667+00:00

Hello Simi Amole,

Have you had the chance to check my answer yet?

Please do keep me updated.
Simi Amole 25 Reputation points

2026-05-07T12:37:28.2866667+00:00

After I was in safe mode it randomly started working again once I turned my laptop off but now it’s not working anymore and it won’t start
Simi Amole 25 Reputation points

2026-05-07T12:46:04.08+00:00

Nevermind the brightness was just really low
Emma1-N 10,755 Reputation points Microsoft External Staff Moderator

2026-05-08T07:11:13.6466667+00:00

Hello Simi Amole,

Thank you for your update. I am glad to hear that your is resolved. If you still have any questions, please reach out to me again. I am always here to assist you.