I can send but i cannot receive new email

Dan Smith 40 Reputation points
2026-05-04T14:30:14.9933333+00:00

I can send but i cannot receive new email

Please advise thanks in advance

Outlook | Windows | Classic Outlook for Windows | For business
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Answer accepted by question author
Jayden-P 26,285 Reputation points Microsoft External Staff Moderator
2026-05-04T15:00:01.4466667+00:00

Hi @Dan Smith

May I ask which type of account are you using? Exchange, IMAP or POP?

If you are using Exchange, please go to https://outlook.office.com/mail/ and check if you can receive new emails there. If yes, the issue might come from your Classic Outlook.

You can try:

  • Remove and re-add account. This will force a resync to the server.
  • Rebuild your .ost file: Close Outlook > Press Windows + R > Type in %LOCALAPPDATA%\Microsoft\Outlook\ > Look for your email address and delete it > Restart Outlook.
  • Create an Outlook profile - Microsoft Support

If you cannot receive new emails on Outlook web, it means that the emails never reached your mailbox.

Please check in Junk emails and Deleted items folder. If the emails are still not there, you might need to contact your IT admin and ask them to perform a message trace.

Message trace will help you check if the emails got blocked somewhere and never reached your mailbox.

Please give your IT admin this article: Message trace in the new EAC in Exchange Online | Microsoft Learn

If you are using IMAP or POP, can you please provide your provider's name? Additionally, you can check in your provider's webmail to see if the new emails there. Also, verify your port and server name.

I look forward for your reply.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. AI answer

    2026-05-04T14:30:27.64+00:00

    Try these steps in classic Outlook for Windows to troubleshoot not receiving new email:

    1. Check if Outlook is working offline
      • Look at the bottom of the Outlook window for “Working Offline”.
      • If it appears, go to the Send/Receive tab and select Work Offline to turn it off.
    2. Verify internet connectivity
      • Open a web browser and confirm that websites can be reached.
      • If not, fix the network connection first, then return to Outlook.
    3. Confirm account server settings
    4. Check for messages stuck or misrouted
      • If messages are not arriving but sending works, verify there are no rules diverting mail to unexpected folders (such as RSS Feeds, Junk, or custom folders).

    If messages are stuck when sending or not reaching recipients, see Fix messages that are stuck in the Outbox.

    If the mailbox is an Outlook.com account and both sending and receiving are affected, also verify that Microsoft cloud storage is not full and that the account is not blocked due to unusual sign-in activity, as described in Can't send or receive email in Outlook.com.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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