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Here's what the eventviewer spat out
Faulting application name: XboxPcApp.exe, version: 2604.1001.9.0, time stamp: 0x69df1307
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3758, time stamp: 0xd80f8f12
Exception code: 0xc000027b
Fault offset: 0x000000000012db22
Faulting process id: [Moderator Note: Personal Info Removed]
Faulting application start time: 0x01dcdd83b47a5004
Faulting application path: C:\Program Files\WindowsApps\Microsoft.GamingApp_2604.1001.9.0_x64__8wekyb3d8bbwe\XboxPcApp.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: [Moderator Note: Personal Info Removed]
Faulting package full name: Microsoft.GamingApp_2604.1001.9.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Microsoft.Xbox.AppL
Ive tried all sort of things, fixing the xbox app, cleaning cache, reinstalling xbox, powershell stuff, i've even done a repair install on my windows 10 and yet to no avail...
also i dont think the xbox app sizes are supposed to be that small...
Please help me out, thank you
Answer recommended by moderator
Ah, i think ive fixed the problem somehow!!
i ran these command line on my powershell
takeown /f "C:\Program Files\WindowsApps" /r /d y
and now im able to access my xbox without doing a clean install!!
Thanks for answering my question till now
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Hi Cavin Chandra,
That’s great to hear.
Glad you got it working without needing a clean install and thanks for sharing what worked, it might help others too. Just a heads up, taking ownership of the WindowsApps folder can sometimes affect app permissions.
If anything else comes up, feel free to reach out.
Have a nice day!
Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.
Hi Cavin Chandra,
Thank you for your detailed troubleshooting and for sharing the Event Viewer logs and screenshots, that really helps clarify the situation.
Based on what you’ve described, this issue may be related to a deeper problem with the app’s dependencies or user profile environment, rather than the Xbox app itself.
At this point, I recommend trying the following next steps:
First, please test the behavior using a new Windows user profile. Sometimes, a corrupted profile can prevent Microsoft Store apps (including Xbox and Gaming Services) from installing or launching correctly. To do this on Windows 10, go to Settings (Windows key + I) > Accounts > Family & other users, select Add someone else to this PC and create a new local account. Then sign into the new account and try launching the Xbox app there. This helps determine whether the issue is specific to your current profile.
If the issue persists even in a new profile, the next step would be a clean reinstall of Windows (not a repair/in-place upgrade). While a repair install keeps existing apps and data, it can also retain underlying corruption in the WindowsApps or Gaming Services components. A clean reinstall ensures that all system components, including Xbox-related dependencies, are rebuilt from scratch.
I understand that a clean reinstall is a more involved step, so I’d recommend trying the new user profile first and confirming the result before proceeding.
Please feel free to share any updates or let me know if you need guidance on creating a new user or preparing for a clean reinstall. I’m happy to help further.
If you have extra questions about this answer, please click "Comment".
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Hello, sorry for the late replies
Unfortunately the new profile is experiencing the same problem, more or less, instead off the app crashing, it got stuck on "Updating... 100%" instead.
Also is clean installation the only option? will clean install even guarantee a fix?
thank you
Hi Cavin Chandra,
Thank you for sharing that.
Since the issue now occurs even on a new profile, it may point to a system or app component issue rather than profile corruption.
At this point, a clean install would be considered the last step to fully rule out any system-side issues. If the problem is caused by underlying system corruption, then a clean install can help resolve it by rebuilding everything from scratch.
However, it’s important to note that it still wouldn’t guarantee a fix. If the issue is related to a server-side problem, account-specific issue or something outside the local system, a clean install may not change the behavior.
Given how much you’ve already tried, it may also be helpful to contact Microsoft Support directly or submit feedback through the Feedback Hub (Windows key + F) so the issue can be investigated further with more visibility.
I know this isn’t an easy decision, but I’m here to help however you’d like to proceed.
