PERVUE unfairly revoked my exam

Tareq 0 Reputation points
2026-05-09T11:05:16.0433333+00:00

I was taking the GitHub foundation exam on PERVUE online, after the long check in process i was held in que for 5 minutes, during that time i reached for my phone , after that i was faced with the terms and conditions page of the test, and a chat box popped on my screen asking if i was using my phone , i was confused on if i should speak to my microphone or type back in chat so i did both and explained that i was holding in during que, and i have turned it off and put it back and i will start my exam now, he quickly responded that i will be revoked from my exam and i get terminated and kicked out of the test without seeing a single question on my screen.

What an absolute joke, i studied two weeks for this test and i had to take it to pass a subject in uni, but i ended up getting scammed by pervue and passing the deadline by my uni.

0/10 experience won't recommend to anyone !

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Answer recommended by moderator
Julian Sharp 40,606 Reputation points
2026-05-09T12:05:03.69+00:00

You are told during the sign in process not to touch or even reach for your phone during the exam. You are also told once you click the button to start the exam and enter the queue that you are under exam conditions and must not leave the camera view or use your phone.

The proctor was correct, you were not scammed, you breached exam conditions, and had your exam revoked for that breach.

In future, read the instructions and follow them.

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  1. AI answer

    2026-05-09T11:05:39.3833333+00:00

    Using a phone at any time during an online proctored exam session is considered a serious security violation, even if no questions have appeared yet and even if the phone is only used briefly. The proctor is required to revoke the exam in these situations.

    Online exam rules explicitly state that:

    • No personal belongings, including mobile phones, may be accessed or used during the exam session, except when specifically instructed by the proctor. The phone may be kept nearby but out of arm’s reach and only used if the proctor calls about a support issue.
    • Any mobile phone use other than engaging with a proctor is strictly prohibited and will result in the exam being revoked.
    • If a proctor believes the Candidate Rules Agreement has been broken, they can terminate the exam and report the incident to Microsoft, which can lead to invalidation of the exam and possible bans.

    In similar cases, using a phone for any reason during the exam (for example, to translate a word) has led to exam revocation and sometimes a temporary ban from taking online exams.

    Next steps depend on what happened in the follow‑up email:

    1. If an exam ban or security violation was issued
      • Follow the candidate appeal process described in the email.
      • An appeal must be submitted within 14 calendar days of the notification. The Microsoft Worldwide Learning Security Team will review the case and communicate the final decision.
    2. If there was only an exam revocation without a ban
      • Future scheduling is typically handled through Pearson VUE and the standard registration process.
      • For issues that occurred during the exam (such as how the situation was handled), contact Pearson VUE via their support channels.
    3. If clarification or post‑exam help is needed
      • For issues after the exam (for example, questions about the revocation outcome or your certification record), contact Microsoft Credentials support using the channel indicated in the official documentation.

    Be aware that policies around phones and other unauthorized items are intentionally strict to protect exam integrity, and proctors have very limited discretion once a violation is observed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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