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I need to resolve "Microsoft Certification Exam Ban"

MichelKamal 40 Reputation points
2026-04-09T22:02:03.1233333+00:00

I was taking my DP-600 exam online on Pearson ONEVUE on April 4 when it was unexpectedly terminated, resulting in the cancellation of my exam. Shortly after, I received an email with the subject line 'Notification of Microsoft Certification Exam Ban.' I urgently need to resolve this matter, as I used my phone during the exam only to translate a critical word, since English is not my native language.

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AI answer

2026-04-09T22:02:16.84+00:00

Using a phone for any reason during a Microsoft certification exam is considered misconduct and can result in exam termination and a ban from the Microsoft Credentials Program. This aligns with the published security and conduct policies for both test centers and online proctored exams.

To attempt to resolve the ban, the only supported path is the formal appeal process:

  1. Submit an appeal within 14 calendar days of the date on the ban notification email.
  2. Send the appeal to the Microsoft Worldwide Learning Security Team at the email address specified in the Candidate Appeal Process section.
  3. Clearly explain the situation, including:
    • Exam name and date (DP-600, April 4)
    • That the exam was online via Pearson OnVUE
    • What happened leading up to the termination
  4. Wait for the investigation and final decision. The Security Team will review the case and communicate the outcome directly.

If the 14‑day window has already passed, appeals are not reviewed or granted according to the policy.

For any additional questions about scheduling or future exams (if the ban is lifted), use the standard certification support channels such as the certification support links provided in the context.

References:

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Answer recommended by moderator

Julian Sharp 31,581 Reputation points
2026-04-10T07:49:20.4133333+00:00

You will have received details of the appeal process in the email that told you about your ban.

See https://learn.microsoft.com/en-us/credentials/support/exam-and-assessment-lab-security-policies#candidate-appeal-process for the details

Using your phone for any reason in an exam will result in your exam being revoked and often a 6-12 month ban from taking exams or having to take exams at a test center not online. Pearson Vue and Microsoft are very strict about phone use during the exam.

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