Actually, I finally got it working. I went into the sound and checked headphones and now it works. Thank you for taking the time to answer.
Can’t get sound to come through on WebCam
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Sarah Bradford
0
Reputation points
Microphone is working WebCam is working all privacy settings are set to allow access sound is set to the microphone, but when I make a video, no sound will come through the WebCam [moderator's note: moved from Microsoft 365 and Office | Other]
Windows for home | Other | Accessibility
Answer recommended by moderator
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Sarah Bradford 0 Reputation points
2026-05-12T23:01:20.3+00:00 -
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Vikki-T 5,450 Reputation points Microsoft External Staff Moderator2026-05-13T13:46:37.2333333+00:00 Hi Sarah Bradford,
I really appreciate your update.
When you have a moment, could you kindly share which specific solution worked for you? Your feedback may help other community members who encounter a similar situation resolve the issue more quickly.
If you have any additional questions or if anything changes, please feel free to reply here and I’ll be glad to assist further.
Thank you so much for your understanding, and I hope everything continues to work smoothly on your side.
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Sarah Bradford 0 Reputation points
2026-05-13T23:06:57.35+00:00 I went into the system audio, and every time I would click on my microphone and go back and it wouldn’t work and I would go back to the system audio it had gone back to some other option, which I didn’t even know what that option was so I ended up deleting that option and defaulting to my microphone. And then went into the sound in settings and changed it from desktop to headphones on the output, and then after that, it worked.
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Vikki-T 5,450 Reputation points Microsoft External Staff Moderator
2026-05-14T13:54:14.95+00:00 Hi Sarah Bradford,
Thank you very much for taking the time to share the steps that resolved the issue for you.
This kind of detailed feedback is truly valuable, contributions like yours help strengthen the community and can make it much easier for other users facing a similar situation to identify a solution more quickly.
I really appreciate your willingness to share your experience here. If you have any other questions in the future or notice anything else, please feel free to update the thread.
Wishing you a smooth and successful experience going forward.
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Vikki-T 5,450 Reputation points Microsoft External Staff Moderator
2026-05-12T09:07:37.3166667+00:00 Hi Sarah Bradford,
I can see how frustrating this is, especially when the webcam and microphone both seem to be working, but the recorded video still has no sound. Let’s take a closer look together.
To help narrow this down, could you please let me know:
- Which app are you using to record the video?
- Does the microphone work as expected in other apps (for example, during a voice recording or a call)?
While checking that, please try the steps below:
- Confirm the microphone selected in Windows
- Go to Settings > System > Sound
- Under Input, make sure the correct microphone is selected
- Use Test your microphone and confirm that the input level moves when you speak
- Check microphone settings inside the recording app
- If the recording app has its own audio settings, open the app’s Settings or Audio section
- Explicitly select the same microphone you see in Windows, instead of leaving it as “Default”
- Review microphone permissions per app
- Go to Settings > Privacy & security > Microphone
- Make sure Microphone access and Let apps access your microphone are On; The specific recording app is allowed
- Check Recording devices in Sound Control Panel
- Press Win + R, type mmsys.cpl, and press Enter
- Open the Recording tab
- Ensure the intended microphone is enabled and not being overridden by another device
- Test with the Windows Camera app
- Please try recording a short video using the built‑in Camera app and check whether audio is captured there.
While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.
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