No notifications for approval or code on MA

Hi @Lovelle Cae
Please note that this is a user-to-user support forum, and we are not Microsoft support. Moderators and contributors here, including Microsoft employees participating externally, are unable to directly intervene in Microsoft services. Our role is to share guidance and best practices based on the information available.

To better understand your situation, may I kindly confirm whether the affected user’s account is listed and active (not shown in gray) in the Authenticator app? 

If yes, please try swiping down on the app screen to refresh and check if the approval notification appears. 

If you have already tried refreshing multiple times and the notification still does not show, you may select “I can’t use my Microsoft Authenticator app right now” during the sign-in process. 

From there, you can choose an alternative verification method such as “Use a verification code,” which refers to the one-time passcode available in the Authenticator app. 

In addition, please ensure that the Microsoft Authenticator app is updated to the latest version, as this can help address unexpected behavior. 

If the issue continues, the next step would be to contact your IT administrator within your organization and request them to re-register your MFA methods. For more details, you may refer to: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |… 

I hope this helps provide clearer direction. If you have any updates after reviewing these steps, please feel free to share. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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