Unable to attend the exam as OnVue was not launching properly during Checkin

Venkatesh Bhat J 10 Reputation points
2026-05-30T13:17:43.2533333+00:00

Hi Team,

I am writing to request urgent assistance regarding a technical failure I encountered during my scheduled exam appointment. While attempting to begin the check-in process, I received an error message saying unable to launch the OnVue.

The system test was done multiple times yesterday and today but unfortunately during the exam session I was continuously getting error while launching even after re-clicking the link in my confirmation mail and after restarting the laptop, but the error persisted. As a result, I was unable to sit for my exam at the scheduled time (May 30, 2027)

Could you please provide guidance on how I can reschedule my exam without additional fees? An OnVue Case has been registered and details are given below. Kindly help to reschedule the exam without fees.

Exam Details

Exam Name: SC900, Microsoft Certified: Security, Compliance, and Identity Fundamentals

Candidate Name: Venkatesh Bhat J

Candidate ID: MS1100052875‎

Registration ID: 537570057

Order Number: 0079-9195-1433

OnVue Case Number: 41968799

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Answer recommended by moderator
Julian Sharp 40,771 Reputation points
2026-05-30T17:19:46.4066667+00:00

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam As you have done that and raised a case, you need to wait for them to finish their investigation As you have already raised a case with Microsoft Support, you need to wait for them to respond

This is a community forum and has no access to Microsoft systems

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  1. AI answer

    2026-05-30T13:17:56.52+00:00

    To request a free reschedule after a technical failure with OnVUE, use the official support channels and include the Pearson VUE case number that was created.

    Because an OnVUE case already exists (Case Number: 41968799), submit a request to Microsoft Certification Support so they can review the Pearson VUE case and assist with rescheduling:

    1. Go to Training, Certification, and Program Support: https://trainingsupport.microsoft.com/en-us/?auth=1
    2. Open a new support request under the certification/exam category.
    3. Provide all exam details (exam name SC-900, date/time, Registration ID, Order Number, Candidate ID) and clearly state that OnVUE failed to launch during check-in.
    4. Include the OnVUE Case Number (41968799) in the request. This is required for Microsoft to validate the technical issue with Pearson VUE and consider a waiver of any waiting period or fees.

    If assistance is needed specifically with rescheduling logistics (date/time selection), Pearson VUE Customer Support can also be contacted directly: https://home.pearsonvue.com/microsoft/contact.

    For future online exams, ensure the system test is run again on exam day and follow the official launch and check-in steps from the Learn profile → Certifications → exam appointment → “Go to the exam” → “Begin exam”. If technical issues occur during check-in or waiting for the proctor, use Pearson OnVUE Support live chat immediately so they can document and assist in real time.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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