Word documents - images and graphics missing

c K 40 Reputation points
2026-06-10T02:08:08.8666667+00:00

I thought this was a problem with my Microsoft word but I have upgraded to Word 365 and the same problem exists. How can I get my images, graphics, logo to appear.

Microsoft 365 and Office | Word | For business | MacOS
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Answer accepted by question author
Anonymous
2026-06-10T02:57:30.3966667+00:00

Hi c K

Based on your description, please first check the following:

  • Go to View > Print Layout (Images may not appear properly in Draft / Outline / Web view)
  • Go to: Word (menu) > Preferences > View > Ensure “Drawings” is checked This option controls whether images and shapes are shown on screen.
  • Word > Preferences > Print > Ensure “Drawing objects” is enabled

If the issue continues, could you please share some information:

  • Does the problem occur only when opening a specific document, or with all documents containing images?
  • If you create a new document, insert an image, save and close it, then reopen it, does the image display correctly?
  • If you upload the document to OneDrive and open it in Word Online, does the issue still occur?
  • Open the same file in Word Online (or create a new document and insert a picture) to see
  • What version of the Word app are you using?

I hope this information helps and I look forward to your response.

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Answer accepted by question author

AI answer

2026-06-10T02:08:18.48+00:00

In Word, missing images and graphics are usually caused by display/print options or view settings rather than the document itself. Try these steps in Word 365 (they also apply to later versions even though the article mentions Word 2010/2007):

  1. Switch to a layout that shows graphics
  • On the View tab, choose Print Layout (or Web Layout).
  • Avoid Draft or Outline view, which do not display many graphic objects.
  1. Turn on drawings and text boxes on screen
  2. Select File > Options > Advanced.
  3. Under Show document content, enable Show drawings and text boxes on screen.
  4. Select OK.
  5. Ensure Word is allowed to print/draw graphics
  6. Select File > Options > Display.
  7. Under Printing options, enable Print drawings created in Word.
  8. Select OK.
  9. Turn off draft-quality printing
  10. Select File > Options > Advanced.
  11. Under Print, clear Use draft quality.
  12. Select OK.
  13. Turn off field-code and picture placeholder display
  14. Select File > Options > Advanced.
  15. Under Show document content:
    • Clear Show field codes instead of their values.
    • Clear Show picture placeholders.
  16. Select OK.

If images still do not appear, the issue can be related to the display driver. On Windows, changing color depth, resolution, or hardware acceleration can help; on macOS the equivalent would be updating the graphics driver via system updates and restarting Word/macOS. If the problem is only in a specific document and shows an error like “The image part with relationship ID rID8 was not found,” the image relationship inside the file may be broken and would need to be repaired as described in the referenced article.

References:

AI-generated content may be incorrect. Read our transparency notes for more information.

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