i cant receive emails in my inbox

Question

i cant receive emails in my inbox

Anne-Marie Hutchings 40

I can't receive emails in my inbox. I get some in my junk and conversation history box but not my normal emails

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Winnie-B 9,930 Microsoft External Staff Moderator

Hi Anne-Marie Hutchings

From your post, I understand how frustrating it is when emails arrive in Junk or Conversation History but not in your normal Inbox.

First, could you please confirm whether this happens with all new emails, or only emails from certain senders?

Meanwhile, please check these on Outlook.com in a browser:

1, Check Outlook on the web

Sign in to Outlook on the web in your browser
Check all folders (Inbox, Junk Email, Deleted Items, Archive), ensure your inbox filter is set to All (not "Unread", "Flagged", etc.)
Check Focused / Other tab (if Focused Inbox is enabled), emails may land in Other. You can also temporarily turn Focused Inbox off to test.

2, Check for hidden rules/forwarding

In Outlook on the web's settings, go to:

Settings > Mail > Rules/ Sweep: delete any suspicious rules you did not create (especially rules that moves/deletes mail)
Settings > Mail > Forwarding: make sure nothing is forwarding

3, Check your internet connection

Make sure your device has a stable internet connection and try switching networks (e.g., from Wi-Fi to mobile hotspot) then test again.
Check from a different browser/device or from an InPrivate/Incognito window.

For more details, you can see Email is missing from your Outlook.com inbox - Microsoft Support

Please feel free to let me know how it goes and thank you for your understanding.

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Anne-Marie Hutchings 40

Thank you for your help. I will try it

Anne-Marie Hutchings 40 Reputation points

2026-06-24T04:44:35.6933333+00:00

When I go to my inbox the only thing I can click on at the top is mark as read or unread. None of the others are lit up
Winnie-B 9,930 Reputation points Microsoft External Staff Moderator

2026-06-24T06:27:55.45+00:00

Hi Anne-Marie Hutchings

Thanks for your reply. In Outlook on the web, please go to Settings > Mail > Layout > Focused Inbox and check whether Sort messages into Focused and Other is enabled.

If it is enabled, try turning it off and saving the change, then check whether the missing emails appear in your Inbox. If that doesn't work, please try the rest of the suggestions I provided earlier.

Thanks for your understanding.
Anne-Marie Hutchings 40 Reputation points

2026-06-24T10:55:26.1966667+00:00

I have tried all these things but nothing is working. I think I will have to take it to Currys. Thank you for your help
Winnie-B 9,930 Reputation points Microsoft External Staff Moderator

2026-06-27T23:40:49.1166667+00:00

Hi Anne-Marie Hutchings

Thank you for taking the time to try the troubleshooting steps. I understand how frustrating this must be.

If taking the device to Currys is your next option, that sounds reasonable. I hope they're able to identify and resolve the issue for you.

Best of luck, and thank you for keeping me updated.