Request to Merge Two Personal Microsoft Learn Profiles / Transfer Certifications Body

Question

Request to Merge Two Personal Microsoft Learn Profiles / Transfer Certifications Body

Zeeshan Nasir Bajwa 1,116

Hello Microsoft Support Team,

I am requesting assistance to merge my certification profiles. Currently, I have certifications split across two personal accounts and I want to consolidate everything into my primary personal account.

Primary Destination Account (Keep): ******@gmail.com

Secondary Source Account (Move from): ******@outlook.com

I would like to shift all my earned certifications, transcript history, and badges from the secondary account into my primary Gmail-based profile.

Please initiate a private message so I can safely provide any other verification details needed to process the consolidation.

Its been a week i generated case on support engage center but all in vain no one replied to me.

Thank you!

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Answer 1

Learn profiles are self-managed. Microsoft cannot do this for you. You cannot merge two Learn profiles with personal email accounts.

You need to use a work account as a bridge:

Sign into Learn with your old personal email account
Link a work account to your old Learn profile https://learn.microsoft.com/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile
Sign into Learn with the work account
Remove the old personal email account from the Learn profile
Link and merge your new personal account to your Learn profile https://learn.microsoft.com/training/support/faq?pivots=profile#can-i-merge-two-profiles-of-mine-into-one
Optionally, sign into Learn with the new personal account and remove the work account