I want to merge my two Pearson VUE Microsoft accounts

Question

I want to merge my two Pearson VUE Microsoft accounts

PIyush Kapoor 0

I have two Pearson VUE Microsoft accounts and I want to merge them into one, as my exam history and certifications are split between both accounts. I used 2 different personal IDs by mistake for the promotions and now I am struggling to link both of them.

Primary Email -- ****@gmail.com

Email to merge -- ****@gmail.com

Can anyone please assist?

Lesego Malatji 5 Reputation points

2026-07-09T07:58:14.4366667+00:00
Hi,

To merge your Microsoft certification profiles, please contact Microsoft Credentials Support directly, as only Microsoft can perform account/profile merges.

When raising your request, include the following information:

Primary account email: ****@gmail.com

Account to merge: ****@gmail.com

You can use the message below:

Subject: Request to Merge Microsoft Certification Profiles Hello Microsoft Credentials Support, I would like to request the merger of my Microsoft certification profiles. My exam history and certifications are currently split across two accounts because I accidentally used different personal IDs when registering for exams. Primary account email: ****@gmail.com Account to merge: ****@gmail.com Please consolidate all certifications, exam history, and associated records into my primary account. Kindly let me know if any additional information or identity verification is required. Thank you for your assistance. Kind regards,

You can submit the request via Microsoft Credentials Support.
Julian Sharp 38,831 Reputation points

2026-07-09T19:15:17.4233333+00:00

Microsoft cannot merge Learn profiles. Learn profiles are self-managed
JuliaMarvin 20,915 Reputation points Volunteer Moderator

2026-07-09T20:38:44.82+00:00

Moderator note

@Lesego Malatji

Please refrain from simply copying and pasting AI generated content.

Users are capable of asking Copilot or other AI services themselves, most ask here because they want help from a real person with some experience.

Please read https://learn.microsoft.com/en-us/answers/support/ai-usage-policy

as well as https://learn.microsoft.com/en-us/answers/support/code-of-conduct

Answer recommended by moderator

0 additional answers

Your answer

Lesego Malatji 5 Reputation points

2026-07-09T07:58:14.4366667+00:00

Hi,

To merge your Microsoft certification profiles, please contact Microsoft Credentials Support directly, as only Microsoft can perform account/profile merges.

When raising your request, include the following information:

Primary account email: ****@gmail.com

Account to merge: ****@gmail.com

You can use the message below:

Subject: Request to Merge Microsoft Certification Profiles Hello Microsoft Credentials Support, I would like to request the merger of my Microsoft certification profiles. My exam history and certifications are currently split across two accounts because I accidentally used different personal IDs when registering for exams. Primary account email: ****@gmail.com Account to merge: ****@gmail.com Please consolidate all certifications, exam history, and associated records into my primary account. Kindly let me know if any additional information or identity verification is required. Thank you for your assistance. Kind regards,

You can submit the request via Microsoft Credentials Support.
Julian Sharp 38,831 Reputation points

2026-07-09T19:15:17.4233333+00:00

Microsoft cannot merge Learn profiles. Learn profiles are self-managed
JuliaMarvin 20,915 Reputation points Volunteer Moderator

2026-07-09T20:38:44.82+00:00

Moderator note

@Lesego Malatji

Please refrain from simply copying and pasting AI generated content.

Users are capable of asking Copilot or other AI services themselves, most ask here because they want help from a real person with some experience.

Please read https://learn.microsoft.com/en-us/answers/support/ai-usage-policy

as well as https://learn.microsoft.com/en-us/answers/support/code-of-conduct

Answer 1

Julian Sharp 38,831

Learn profiles are self-managed. Although Learn profiles can be merged, you cannot merge two Learn profiles with personal email accounts. The workaround is to use a work account as a bridge:

Sign into Learn with your old personal email account
Link a work account to your old Learn profile https://learn.microsoft.com/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile
Sign into Learn with the work account
Remove the old personal email account from the Learn profile
Link and merge your new personal account to your Learn profile https://learn.microsoft.com/training/support/faq?pivots=profile#can-i-merge-two-profiles-of-mine-into-one
Optionally, sign into Learn with the new personal account and remove the work account

PIyush Kapoor 0 Reputation points

2026-07-10T10:07:50.97+00:00

awesome -- will try it out thank you very much Julian.

However, I did raise the issue for a manual merger with MS support as well. So I will wait for their response before I try it out myself to avoid any overlaps.