Unable to create a Microsoft account – Account creation has been blocked. This issue is about creating a Microsoft account, not a Microsoft 365 subscription. I couldn't find a more appropriate category.

Question

Unable to create a Microsoft account – Account creation has been blocked. This issue is about creating a Microsoft account, not a Microsoft 365 subscription. I couldn't find a more appropriate category.

Trần Vinh 20

I have been unable to create a new Microsoft account for over a week.

Every time I register at signup.live.com, after entering my personal information, I receive the message:

"Account creation has been blocked. We have detected some suspicious activity and have blocked this account creation."

I have already tried:

Waiting more than one week
Using a different computer
Using an Android phone
Using different Internet connections
Using Incognito mode
Creating a completely new Gmail account
Using my real name and valid information

The account creation is blocked before phone number verification.

Can someone advise me Screenshot 2026-07-16 213459

how this can be resolved?

Thank you.

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Answer 1

Norah-L 10,490 Microsoft External Staff Moderator

Nice day Trần Vinh,

Thank you for sharing the screenshot. I understand that account creation is blocked for “suspicious activity” before phone verification, even after trying different devices and connections. This can be an automated security restriction linked to the browser, device, network, or repeated sign-up attempts, not the Microsoft 365 subscription.

Here are some suggestions you can try:

Stop making further attempts for at least 24 hours, as repeated registrations may keep triggering the restriction.
Disable any VPN, proxy, ad blocker, or privacy extension. Clear the browser cache, enable JavaScript, then use a normal browser window (not Incognito/InPrivate mode). If possible, try another browser. These are the recommended steps in the official guide: Account creation has been blocked
As a workaround on Windows 11, it is suggested that you can try Settings > Accounts > Other users > Add account, then select "I don’t have this person’s sign-in information" and create the account from there.

If it remains blocked, please post back and let me know and I’ll guide you on contacting Microsoft Support so they can check whether a server-side restriction is affecting the account.

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Trần Vinh 20 Reputation points

2026-07-29T14:09:51.0533333+00:00
Hello,

Thank you for your suggestions.

Unfortunately, the issue still persists. I have waited for more than two weeks before trying again, and the account creation is still blocked with the same "suspicious activity" message before reaching the phone verification step.

I have already tried:

Different devices

Different internet connections

Different browsers

No VPN or proxy

Normal browsing mode (not Incognito)

Since the problem remains after several weeks, could you please check whether there is a server-side restriction or security flag preventing account creation? If possible, could you advise how this restriction can be removed?

Thank you for your assistance.
Norah-L 10,490 Reputation points Microsoft External Staff Moderator

2026-07-30T00:01:24.6+00:00
Dear Trần Vinh,

Thank you for the update. Just to confirm, have you also tried creating the account through the Windows profile method mentioned earlier?

As a workaround on Windows 11, it is suggested that you can try Settings > Accounts > Other users > Add account, then select "I don’t have this person’s sign-in information" and create the account from there.

If that method also produces the same message, the remaining troubleshooting options on your side may be limited. I could not find any official information confirming that this specific account-creation error is caused by a server-side security flag or explaining whether such a restriction can be manually removed. Therefore, I suggest contacting Microsoft Support so the support team can review the situation and advise you of any further assistance or account-creation options that may be available.

Since this is a user‑to‑user community forum, we can only share suggestions based on our findings and personal experiences, we cannot access the account-creation system or verify whether any server-side restriction is affecting the request.

Here is how to contact Microsoft Support through live chat:

Go to https://support.microsoft.com/home/contact

In the search box, briefly describe the issue, for example: Microsoft account creation is blocked before phone verification

Select "Get Help".

Scroll down and select "Sign in to contact support". Sign in with an available personal Microsoft account, then follow the on-screen prompts to view the available support options and connect with the Support team.

Tip: Live-chat availability may vary depending on your country or region, the selected product, and support hours. If a chat option is not currently displayed, please try again at another time.

I hope the Support team can provide further guidance on the available options. Thank you so much for your patience!

Best regards,