Percent of Storage on Email Account Not Showing

Question

Percent of Storage on Email Account Not Showing

Barry M 20

Starting about a week ago, when I click on "Storage" for my free email account, when I am logged into my email account it says I have "0" GB of storage with this account. But when I go to my Microsoft account it shows I have 20GB of free storage and the percentage I have used. Am I correct in guessing there is a "bug" that is causing this and is being worked on to fix?

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Answer 1

Alice-N 13,370 Microsoft External Staff Moderator

Hi barry mogerman

Please confirm:

Can you still send and receive emails normally?
Does Outlook.com show 0 GB only under Email storage, or does Microsoft account storage also show an error?
Are you using a free Outlook.com account, Microsoft 365 Basic, Personal, or Family?

Meanwhile, try these checks:

1) Confirm whether mail is still working

Send a test email to yourself, then send another test email from a different account to this Outlook.com address.

If you can still send and receive normally, the 0 GB value is most likely a display or reporting problem on the Outlook.com storage page.
If you cannot send or receive, continue with the storage checks below.

2) Check the Outlook.com storage page directly

Go to Outlook.com in a browser, then open: Settings > General > Storage.If the storage page shows 0 GB or 0/0 GB, try the same page in an InPrivate / Incognito window or another browser.

3) Compare email storage with Microsoft cloud storage

The storage shown under your Microsoft account may be Microsoft cloud storage, which can include OneDrive and Outlook.com attachments. It is not always the same as the Outlook.com mailbox storage total.

See: Storage limits in Outlook.com | Microsoft Support

4) Check Microsoft’s official recent Outlook.com issues page

Check the Microsoft page here: Fixes or workarounds for recent issues on Outlook.com | Microsoft Support

5) If sending or receiving is affected, free a small amount of space and sign back in

Free storage if the account is over quota. Start by deleting a few large emails with attachments, then empty Deleted Items if you are sure you no longer need those messages.

After that:

Sign out of Outlook.com.
Close the browser.
Sign back in.
Check whether sending, receiving, and the storage page update.

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!

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Barry M 20 Reputation points

2026-07-18T02:03:56.79+00:00

Hi Alice N. Thank you for your kind detailed response.

I can still send and receive emails normally.

Outlook.com show 0 GB only under Email storage. I checked my microsoft account diredctly ans it shows I still have storage available.

I am using a free Outlook.com account.My Microsoft account indicates I still have used 3.2GB of 5GB with 1.8GB total storage available

I signed out and went to a new browser signed back in still showin 0.0 GB storage.

I think there is a computer "glitch" with the notification system.

Thank you, Alice.
Alice-N 13,370 Reputation points Microsoft External Staff Moderator

2026-07-22T07:11:35.18+00:00

Please note that this is a user-to-user community. As moderators, I have limited access to internal development details. My role is to direct users to the appropriate support channels and resources. While I cannot provide backend analysis, I will do my best to assist you within my responsibilities.

Hi

Thank you for confirming, Barry M. Since you can still send and receive normally, and only the Outlook.com Email storage page shows 0.0 GB, this appears to be a display/reporting issue rather than your mailbox actually having no storage.

Also, the 3.2 GB of 5 GB shown in your Microsoft account is Microsoft cloud storage, which is separate from Outlook.com mailbox storage. Free Outlook.com mailboxes normally have separate email storage: Storage limits in Outlook.com.

For now, there may not be anything else you need to change. If sending or receiving becomes affected, or the storage page continues showing 0.0 GB, please contact Outlook.com support from Help > Still need help? > Yes so they can check the account-side storage display. I hope this helps. Have a nice day!
Barry M 20 Reputation points

2026-07-22T07:20:57.86+00:00

Hi Alice. Thank you for your kind and helpful assistance. Late today my usage and storage capacities reappeard on the storage page. So everything is now back to normal! I apprediate your followup!

Thank you, again, and have a nice day too! Barry:)
Alice-N 13,370 Reputation points Microsoft External Staff Moderator

2026-07-23T06:56:05.34+00:00

Hi Barry M , I'm so happy that everything is back on track now. thank you so much for following the steps. Have a great day!
Barry M 20 Reputation points

2026-07-23T07:15:39.8933333+00:00

You are welcome, and thank you as well.