How to fix problem with outlook, version below, not showing.

John A Wavra 20 Reputation points
2026-07-27T00:06:58.5166667+00:00

Pictures no longer are displayed with Microsoft® Outlook® LTSC MSO (16.0.14334.20806) 64-bit

I have done the most common solutions, but is there any other suggestions.

Moved to Outlook | Windows | Classic Outlook for Windows | For business

Outlook | Windows | Classic Outlook for Windows | For home
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Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
2026-07-27T08:03:45.2666667+00:00

Hi John A Wavra,

The message in your screenshot indicates that classic Outlook believes it is working offline.

Please open Send/Receive and select Work Offline once. The button should not remain shaded, and the Outlook status bar should no longer show Working Offline or Disconnected.

If Outlook is already online, press Windows key + R, enter outlook.exe /safe, and test an email. If pictures load in Safe Mode, an Outlook add-in or security-software integration may be interfering.

You can also close Outlook, open Internet Options > Advanced, and ensure Do not save encrypted pages to disk is not selected, then restart Outlook.

Microsoft guidance for working online or offline

Microsoft guidance for blocked pictures

Thank you for your understanding

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  1. John A Wavra 20 Reputation points
    2026-07-27T05:03:22.91+00:00

    User's image

    None of pictures/images will show in any emails

    Using a Personal Account

    The issue affects all emails

    Pictures are displayed properly when email is opened in Microsoft Edge

    Issue began today, but not after a windows update or a security update. ESET is my security software.

    They automatic downloads were not checked in the trust center

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  2. Huy-K 13,985 Reputation points Microsoft External Staff Moderator
    2026-07-27T02:34:45.4433333+00:00

    Dear @John A Wavra,

    To ensure I understand your request correctly and to support you as effectively as possible, I need more specific information from you:

    Could you share a screenshot of the issue message (please remove your personal information)?

    Are you using a business/ school account or a personal one?

    Is the computer connected to a corporate network, VPN, proxy server, or web-filtering service?

    Have you tested the issue using a different network, such as a mobile hotspot?

    Does the issue affect all emails containing pictures, or only emails from certain senders or domains?

    Are pictures displayed correctly when you open the same email in Outlook on the web?

    Does the issue also occur when Outlook is started in Safe Mode?

    When did the issue begin? Was it after an Office update, Windows update, security software update, or organizational policy change?

    Your provided information will help me assist you more promptly and efficiently.

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