Communication service, regulatory documents are still pending

Question

Communication service, regulatory documents are still pending

Breton Group 20

I submitted my Communication service - regulatory documents over a month ago and they are still pending. Is there a way to check on the ongoing status or what the holdup is?

Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-28T23:29:08.7433333+00:00

Hi @Breton Group

Greetings for the day, Thanks for reaching out to Q&A.

If it says Pending and you're under ~8 weeks on a toll-free application, you're in the queue — monitor, don't resubmit.

If there are any updates on the verification you can view on the communication resource.

Go to Azure portal → your Communication Services resource → Telephony and SMS → Regulatory Documents, and click into the application itself — If it says Rejected, More info needed, Update Requested, or Pending Customer Update.

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/sms/apply-for-ten-digit-long-code

Thanks

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Ajay Rathod 170 Reputation points Microsoft External Staff Moderator

2026-07-28T23:29:08.7433333+00:00

Hi @Breton Group

Greetings for the day, Thanks for reaching out to Q&A.

If it says Pending and you're under ~8 weeks on a toll-free application, you're in the queue — monitor, don't resubmit.

If there are any updates on the verification you can view on the communication resource.

Go to Azure portal → your Communication Services resource → Telephony and SMS → Regulatory Documents, and click into the application itself — If it says Rejected, More info needed, Update Requested, or Pending Customer Update.

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/sms/apply-for-ten-digit-long-code

Thanks

Answer 1

Hi @Breton Group

Thank you for reaching out to Microsoft Q&A regarding Azure Communication Services. I understand you are concerned about your application status. A month of "Pending" isn't unusual for regulatory document reviews. The toll-free verification or 10DLC brand/campaign typically take 5–6 weeks and can stretch to about 8 weeks when the aggregator has a high volume of applications, so this may still be within the normal window.

To check the actual status and any reviewer notes, go to your Azure Communication Services resource in the Azure portal, then Telephony and SMS > Regulatory Documents. It'll show Pending, Approved, or Rejected and if it's Rejected or asks for more info, that needs fixing before it can move forward, since missing or incorrect details are a common cause of extended delays.

As fellow community members here on Microsoft Q&A, we don't have access to the backend systems or queue status for individual submissions, so we can't look up or confirm where your specific application stands. If it's still Pending once you're past 8 weeks with no status change, I'd suggest opening an Azure support request as only Microsoft can check the backend queue status of your specific submission.

References:

Please 'Upvote' (Thumbs-up) and 'Accept' as answer if the response was helpful. This will be helpful to other community members who face the same issue.

Best,

Andrew Taylor