Option to add a From email address is disable and custom domain does not show up in Try Email dropdown
I have set up Azure Communication Service and Email service with a custom domain. The custom domain has been verified. But Adding a new "From email" is disabled, only from the email address I see is "DoNotReply". In Communication…
callback event is not triggering in azure communication service
I made an outbound calling app using Azure Communication Service. It calls mobile phones and is hosted on a public server. The problem is, I can't hear any audio when I get a call. However, everything works fine when I run it using Azure Dev Tunnel on my…
Azure Communication Service SMS are not delivering
When I use SMS sent from Try SMS., I get "SMS accepted successfully" but no SMS delivered since yesterday and in logs ACSSMSIncomingOperations says no records found and metrics have 28 requests. Insights have says "This query could not run…
Alphanumeric Sender ID service is not available
Dear Support, I am writing regarding the inability to use the alphanumeric sender ID service (dynamic). I get this kind of error: "The alphanumeric sender ID service is currently only available for certain countries and subscription types. Please…
How do I cancel my Microsoft account
How do I cancel my Microsoft account? It was my school account during my student days, and now that I have graduated, I can no longer log into this account. However, Azure is still making charges, so I want to cancel this account.
How do I get Azure Communication SMTP Settings
Hello, I am configuring azure communication services to enable smtp email sending on Mautic email marketing. How do I get the SMTP settings to connect to the Mautic platform?
"unauthorized" error when sending SMS message
I have a Canada number registered for sending SMS messages (regulatory doc approved). It has been working but no longer. Same Javascript program (basically just copy of MS-provided sample code), same access key etc. "Try SMS" in portal doesn't…
How can I enable Chat communication between external users and Microsoft Teams users through the Teams desktop app ?
Hello Microsoft team, I've successfully integrated Microsoft Teams calling into my web application using Azure Communication Services and Microsoft Graph. However, I'm encountering difficulties enabling chat communication between external users…
Unable to redeploy an Azure Communication Service resource after renaming the deployment
I have successfully been able to deploy an Azure Communication Service resource via bicep to my subscription. After renaming deployment in bicep, the deployment fails with the following…
How I can request to increase the throttling limit for Email Communication Services to create a new MailFrom address?
I'm encountering an issue with creating a new MailFrom address in Email Communication Services. After investigation, I've discovered that my account is currently restricted by default throttling limits, preventing me from adding new MailFrom addresses or…
callsUpdate event not firing
Hi all, I was wondering how the callsUpdated event for the TeamsCallAgent worked in azure-communication-common. I tried subscribing for the event on the teamsCallAgent, in the same way that you can for the incomingCall event, but it never triggers. Not…
(turn on) not displaying in User engagement tracking in my custom domain
I couldn't activate User Engagement tracking in my custom domain provisioned on the Email Communication Service because the turn on button is not displaying
Where can I find a tutorial to implement a video call with the "VideoTile" component?
Hello, I'm looking for resources to implement a video call with Azure's Communication UI Library. Specifically, I would like to know how to get the video stream of remote participants in a Teams meeting using the VideoTile component. Are there any…
Azure Communication Service / Email - 550 5.1.1 response seems to be cached
We are using the email portion of Azure Communication Services to send email from an application. It is working to send from our own domain to everyone at a customer domain except for 1 user. It looks like we emailed the user before the account setup…
CallEnded event doesn't trigger on call end but on ring end, alternatives?
I'm using the azure/communication-calling sdk in a react app from where users can receive teams calls. I'd like to subscribe to an event that notifies when a call has ended. From the microsoft documentation I understood that in an incoming call event,…
Azure Communication Services, EmailDroppedAllRecipientsSuppressed
I have recently spun up a Azure Communications services, with an Email module. I have confirmed that an email can be sent to my coworkers email, but my email gets this error: EmailDroppedAllRecipientsSuppressed. I have checked the suppression list but it…
Azure Communications and HVE
Hello Azure Community, I'm Michael Stewart, a Systems Engineer, and I am seeking some insights and guidance regarding the recent updates to the Azure Communications High-Volume Email (HVE) service. As we prepare to integrate these changes, I have several…
Does Azure Communication Service and Dynamics 365 Customer Service support MMS
I'm trying to demo SMS messaging in Dynamics Customer Service Omnichannel. Incoming text only message into D365 customer workspace is working. However, when I text an image (.jpg), it does not work. Using Twilio. Documentation states that attachments…
Sending Mail in Azure
I was full of hope when I saw Azure Email Communication Service. But when I read more, https://learn.microsoft.com/en-us/azure/communication-services/concepts/email/sdk-features, I am not sure if I believe what I read. Azure Email Communication Service…
Does Azure Communication Services prevent failed emails from being resent?
hi Team, We're implementing ACS for our company and I'm curious if there are any mechanisms which are present to prevent a previous failed email from being resent. One use case we've encountered is that an employee has left the org. Till the time their…