Unable to browse a website from my VM in azure

Question

Unable to browse a website from my VM in azure

Raja Sheker Vuttham (LTIMINDTREE LIMITED) 40 Microsoft External Staff

Hello Everyone,
I have a query as stated below:

Issue: I am unbale to browse a website from the Azure VM getting an error as in the attached screen shot for ref#.

We are able to browse the same website from the base machine and not from the VM.
Tried all possible ways in troubleshooting the issue.
Troubleshooting performed:
nslookup ---> resolves the IP as it is

Connection troubleshooting ---> unreachable

Test-Netconnection ---> False

Ports used: 443 and 80

User's image

Can someone let me know if the below appears to be in place:
Would there be any block in the geo location based on the url or the IP?

Would the ISP block the Azure IP based on the location or region?

Thank You.

Divyesh Govaerdhanan 11,725 Reputation points MVP Volunteer Moderator

2025-04-09T14:50:35.0833333+00:00
Hello,

Welcome to Microsoft Q&A,

Yes, this could be an issue with Geo-Based IP blocking. Some websites block access based on IP geolocation, especially traffic from cloud providers like Azure, AWS, GCP, etc. This is common for:

Licensing restrictions

Security controls

Bot/spam prevention

Check Website Accessibility from Different Regions

Use tools like https://www.geopeeker.com/ to test the site globally.

See if it fails from multiple Azure data centers or just yours.

This shouldn't be an ISP issue.

Please Upvote and accept the answer if it helps!!

Answer accepted by question author

0 additional answers

Your answer

Divyesh Govaerdhanan 11,725 Reputation points MVP Volunteer Moderator

2025-04-09T14:50:35.0833333+00:00

Hello,

Welcome to Microsoft Q&A,

Yes, this could be an issue with Geo-Based IP blocking. Some websites block access based on IP geolocation, especially traffic from cloud providers like Azure, AWS, GCP, etc. This is common for:

Licensing restrictions

Security controls

Bot/spam prevention

Check Website Accessibility from Different Regions

Use tools like https://www.geopeeker.com/ to test the site globally.

See if it fails from multiple Azure data centers or just yours.

This shouldn't be an ISP issue.

Please Upvote and accept the answer if it helps!!

Answer 1

Hello @Raja Sheker Vuttham (LTIMINDTREE LIMITED)

We checked from different VMs on Azure and were able to reach the website. The issue seems specific to one customer on an Azure VM. It is likely due to an ISP or website hosting server problem. Please contact the ISP or site admin.

Check Firewall Settings: If you have a firewall on the VM (like Windows Firewall), ensure that it allows outbound traffic on ports 80 and 443.
Use a Different Region: If possible, try deploying a VM in a different Azure region to see if the issue persists. This can help determine if the problem is related to geo-blocking.
ISP Blocking: It's possible that the website's hosting provider or ISP is blocking traffic from Azure IP ranges. This is less common but can happen.
Firewall on the VM: Check if there is a firewall running on the VM itself that might be blocking outbound connections.
Proxy Settings: If your organization uses a proxy, ensure that the VM is configured to use the correct proxy settings.

I hope this has been helpful!

If above is unclear and/or you are unsure about something add a comment below.

Please click "Accept" the answer as original posters help the community find answers faster by identifying the correct answer.

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