Cannot find founders hub azure Credits in Azure Subscription

Question

Cannot find founders hub azure Credits in Azure Subscription

goat grassland 20

Hello Microsoft for Startups Support,

I am a participant in the Microsoft for Startups Founders Hub program and was awarded $1000 Azure credit, then I active it today, I was expecting to see the award credits in Azure. However I cannot see the Founders Hub credits in Azure subscription. (Home->Cost Management + Billing->Products + services->Azure subscription)

I would like to ensure that my Founders Hub credits are properly linked to my Azure subscription so that I can use them for my project. Is there something wrong configration in my account?

My account in Founder Hub program is: **@outlook.com , my azure account is: ....@outlook.com

Thank you for your support!

Anonymous

2025-06-11T07:29:19.2566667+00:00

Hi goat grassland,

Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions.

Answer accepted by question author

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Your answer

Anonymous

2025-06-11T07:29:19.2566667+00:00

Hi goat grassland,

Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions.

Answer 1

Anonymous

Hi goat grassland,

If you have received confirmation that your Azure credits have been unlocked but they are not yet reflected in your Founders Hub account, please ensure that you have completed the activation process. Sign in to the Founders Hub portal, check the Home page for an "Activate Azure Account" option, and follow the activation steps.

Additionally, please note that the updated credit balance may sometimes appear in the Azure Sponsorship Portal rather than directly in the Founders Hub portal. In some cases, this delay is due to a synchronization issue, which typically resolves itself over time. Visit Microsoft Azure Sponsorships Balance to confirm whether the new credits have been applied to your account.

For further assistance, you may need to collaborate with a billing engineer to ensure that your credits are properly assigned to the correct account. Could you please create a support ticket with the billing team here. They will be able to assist you in resolving this matter efficiently.

If the issue persists, we recommend reaching out to Microsoft support for further assistance Submit Support Request.

Please reach out to us if you have any other queries.

If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.

Anonymous

2025-06-10T05:33:31.5466667+00:00

Hi goat grassland,

Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions. If your issues have been resolved, kindly accept the answer by clicking the Accept Answer and Upvote buttons on the post.

Thank you!
goat grassland 20 Reputation points

2025-06-13T07:56:53.3433333+00:00
Hi Rakesh Gurram:

Thank you for the help. Allow me to ask a more question.
Now I can see the credit in Microsoft Azure Sponsorships Balance , also finally I saw the credit in Azure, as below snapshots.

in the image 1, the subscriptions active is 0, but my azure has one(only one) subscription (although there is still no any resources in the subscription), so is it a normal case?

The image 2 is in azure payment method page, the expiration date is 9/11/2025, but as I know the credit should be valid in one year. Is it normal for my azure credit?

Thank you!
Anonymous

2025-06-16T05:49:33.8766667+00:00

Hi goat grassland,

Thank you for confirming that you can now see the Azure Sponsorship credits.

If your Azure Sponsorship shows “0 active subscriptions,” this is normal right after activation or if the subscription hasn't been fully linked yet. To resolve this, go to the Azure Portal, navigate to Subscriptions, and check if your subscription is linked and listed as “Azure Sponsorship” (not another type like Pay-As-You-Go). You can also verify or link subscriptions through the Azure Sponsorships portal.

Please note that while sponsorship credits are generally valid for one year, some offers come with a fixed expiration date. For example, if your portal shows an expiration of September 11, 2025, that is the official end date of your sponsorship, even if it extends beyond a year from activation. Any unused credits will expire at that time and cannot be carried over.
goat grassland 20 Reputation points

2025-06-17T15:10:25.2266667+00:00

Hi Rakesh Gurram:

Thank you for the guide. Today I created a VM server for testing in my subscription, and I went to AZure Subscriptions, I don't know how to "check if your subscription is linked and listed as “Azure Sponsorship” (not another type like Pay-As-You-Go).", below is my snapshot image of subscription, also the active subscriptions in Microsoft Azure Sponsorships Balance is 0.

I don't know whether there are some config errors in my setting. (OR maybe I can wait several days to see whether the credit can cover the VM billing cost :) )

Also I don't know why the expiration date is 3 months in Azure, it is conflict with the startup founder page and the plan's public description about the valid time.

Thank you!
goat grassland 20 Reputation points

2025-06-18T08:02:06.17+00:00

Hi Rakesh Gurram:

Could you or someone else help to check my account setting in Azure? I feel there is something wrong in my Azure, which has $1000 Azure credit for startup program, but it seems not applied for my subscription( the only subscription for me). After one day's running for the new created VM server, there were some cost in my subscription, but it seems not deducted by my azure credits. see below snapshot.

so If the Azure Credits cannot be used in my subscription, I will delete all my resources in Azure, I don't want spend too much time on it if I cannot use the startup credit. Please confirm it.

Thank you!
goat grassland 20 Reputation points

2025-06-18T08:14:34.0066667+00:00

Hi Rakesh Gurram:

Could you or someone else help to check my account setting in Azure? I feel there is something wrong in my Azure, which has $1000 Azure credit for startup program, but it seems not applied for my subscription( the only subscription for me). After one day's running for the new created VM server, there were some cost in my subscription, but it seems not deducted by my azure credits. see below snapshot.

I feel the problem cost me more time, I need conform whether the Azure Credits can be used in my subscription before I try to deploy my production service on Azure. Please confirm it.

Thank you!

(I am sorry there is another comment with same content in below, and I cannot delete it, please ignore it.)
Sanjay Joil 0 Reputation points

2025-06-19T11:07:31.7433333+00:00

Facing same problem, sent a mail as well. trying since last one month
goat grassland 20 Reputation points

2025-06-21T10:46:44.7833333+00:00

hi @Sanjay Joil , I created another ticket in Azure Portal which can check my azure account, I got the answer "your usage is being covered by the Azure Start Up Credits" . But I don't know why the SponsorShip Balance page show 0 active subscriptions, I will wait till next month to see the credit balance.
Anonymous

2025-06-26T08:05:17.4633333+00:00

Could you please review the Cost Analysis page and check the detailed cost usage for each individual resource? This will help us understand which services are generating charges and whether they fall under the Startup plan coverage.

If any resources were created outside the Startup plan criteria, they will be charged based on the Pay-As-You-Go model.