We have an interesting problem. I have a few users with this issue. So far it seems location based. Auto Archive stopped working (not sure when, maybe in the last 2 or 3 months) and when trying to manually archive it shows archiving on the bottom of Outlook for maybe 2 or 3 seconds and stops, but is not actually doing anything. I've searched and tried so many solutions, but they are not working. Here is the environment information for effected devices: Only happening in one of our offices (as far as I know) Dell Precision 3550 Laptops Windows 10 most current build Office Standard 2019 - en - us "Archive" folder showing up in Inbox itself suddenly (not sure if relevant or not, but is happening to machines with archive still working in other locations) Archive is on local machine; not Server based Stock Dell Image with company programs installed on top of it OWA Disabled Archive Settings Manual: Archive this folder and subfolders (Also tried Archive all folders according to their AutoArchive Settings Option) Entire mailbox Archive items older than (varies, but even tried day before and 2 days before, up to 6 months) Include items with "Do not AutoArchive" checked enabled (tried disabled as well) Archive file (See more further down) Auto Archive Settings: Run AutoArchive every 1 day Prompt before AutoArchive runs - unchecked Delete expired items (email folders only) - unchecked Archive or delete old items - checked Show archive folder in folder list - checked Clean out items older than (varies, but even tried day before and 2 days before, up to 6 months) Permanently delete old items - not selected Here is what has been tried and has not worked thus far on every machine: Start Outlook in Safe Mode Disable/remove addons Full online Office repair Uninstall and reinstall Office Make sure Windows Updates are current Make sure Dell Updates are current SFC Scan DISM check and repair Create registry key to ignore modified date Create new Outlook Profile Disconnect and move current archive file and set manual and auto to create a new file PST/OST Scans Tried archiving anything older than today or tomorrow to ensure the modified date didn't come into play; even with my registry edit So far I have not come across location based issues, but that's the only consistency I've seen so far. Not everyone archives, but this has happened to at least 6 people that I know of. Any information would be greatly appreciated. I am not going to reinstall Windows, though, so please don't suggest it. I know there's something I'm missing, and maybe I'm thinking too hard about it, but everyone I know that I've talked to so far is stumped as well. Many thanks, Tim White

Outlook 2019 On Premises Shows Archiving 2 Seconds, But Not Archiving

Tim White 1

We have an interesting problem. I have a few users with this issue. So far it seems location based. Auto Archive stopped working (not sure when, maybe in the last 2 or 3 months) and when trying to manually archive it shows archiving on the bottom of Outlook for maybe 2 or 3 seconds and stops, but is not actually doing anything. I've searched and tried so many solutions, but they are not working. Here is the environment information for effected devices:

Only happening in one of our offices (as far as I know)
Dell Precision 3550 Laptops
Windows 10 most current build
Office Standard 2019 - en - us
"Archive" folder showing up in Inbox itself suddenly (not sure if relevant or not, but is happening to machines with archive still working in other locations)
Archive is on local machine; not Server based
Stock Dell Image with company programs installed on top of it
OWA Disabled

Archive Settings Manual:

Archive this folder and subfolders (Also tried Archive all folders according to their AutoArchive Settings Option)
Entire mailbox
Archive items older than (varies, but even tried day before and 2 days before, up to 6 months)
Include items with "Do not AutoArchive" checked enabled (tried disabled as well)
Archive file (See more further down)

Auto Archive Settings:

Run AutoArchive every 1 day
Prompt before AutoArchive runs - unchecked
Delete expired items (email folders only) - unchecked
Archive or delete old items - checked
Show archive folder in folder list - checked
Clean out items older than (varies, but even tried day before and 2 days before, up to 6 months)
Permanently delete old items - not selected

Here is what has been tried and has not worked thus far on every machine:

Start Outlook in Safe Mode
Disable/remove addons
Full online Office repair
Uninstall and reinstall Office
Make sure Windows Updates are current
Make sure Dell Updates are current
SFC Scan
DISM check and repair
Create registry key to ignore modified date
Create new Outlook Profile
Disconnect and move current archive file and set manual and auto to create a new file
PST/OST Scans
Tried archiving anything older than today or tomorrow to ensure the modified date didn't come into play; even with my registry edit

So far I have not come across location based issues, but that's the only consistency I've seen so far. Not everyone archives, but this has happened to at least 6 people that I know of. Any information would be greatly appreciated. I am not going to reinstall Windows, though, so please don't suggest it. I know there's something I'm missing, and maybe I'm thinking too hard about it, but everyone I know that I've talked to so far is stumped as well.

Many thanks,

Tim White

ChristyZhang-MSFT 23,056 Reputation points Microsoft Vendor

2022-09-13T01:36:08.523+00:00

Hi @Tim White ,

How did you find that it is not actually doing anything after you archived? Did you open the archived file?

As i know, in terms of the archive time you set, this is related to the modification time of each message. It's suggested that you could do archival testing of messages that have always been in Inbox instead of messages that have just been moved or changed recently to check if there're any differences.
Tim White 1 Reputation point

2022-09-13T13:26:35.293+00:00

As mentioned above I have even tried archiving with a date of tomorrow so that modify date will not matter. I ran it against the entire mailbox and not just the inbox. None of the emails move and the archive file remains the same size as do the number of emails still in the mailbox. Also mentioned above I created a registry entry for archiving to ignore the modified date. Either way, the modified date is irrelevant.
ChristyZhang-MSFT 23,056 Reputation points Microsoft Vendor

2022-09-16T08:21:32.04+00:00

Hi @Tim White ,

Thanks for your reply!

Currently it seems hard for us to further troubleshooting because you have done most necessary check and tests according to several online articles. But I will try my best to give you helpful suggestions. For the issue, can other users in your organization archive successfully(auto archive or manually)? If so, it's suggested that you could configure the account with problem on the user's computer that can be successfully archived to check if there're any differences.

On the other hand, are you using Microsoft 365 account? If so, it's suggested that you could try to use the Microsoft Support and Recovery Assistant to check if there're any problems, which works by running tests to figure out what's wrong and offers the best solution for the identified problem.
Tim White 1 Reputation point

2022-09-16T14:38:17.187+00:00

We know that archiving will work on another users computer already. And we are not using 365, we are using On Premises. Please see title and details of issue as I have already answered most of your questions there. If people can't help here in the forum that's meant for these types of issues then where am I supposed to go?

Have a great day,
Tim White
Jayce Yang-MSFT 1,486 Reputation points Microsoft Vendor

2022-09-21T06:47:10.273+00:00

Hi Tim, I think Christy means that if the issue persist when configure your issue account on another working PC, this may help isolate whether this issue is caused by your Windows profile.
Tim White 1 Reputation point

2022-09-21T21:32:23.873+00:00

I have added the users AD profile to my computer and when archiving it still shows the same behavior. What would next steps be? It would appear to be related to her mailbox somehow.
ChristyZhang-MSFT 23,056 Reputation points Microsoft Vendor

2022-09-26T08:52:06.763+00:00

Hi @Tim White ,

Thanks for your reply!

I understand that you have configure the account(with problem) to the Outlook(which can archive successfully), but the issue persist, right? If so, please open the archived file and drag the emails in Inbox folder to Archive folder and check if you can move them successfully.

On the other hand, please check if you can delete the emails successfully.
Tim White 1 Reputation point

2022-09-26T17:42:29.01+00:00

I can delete successfully as well as manually drag back and forth between archive and inbox
ChristyZhang-MSFT 23,056 Reputation points Microsoft Vendor

2022-09-30T06:12:05.97+00:00

Hi @Tim White ,

Considering that the issue s only related to the specific account and we can not do the test in the same environment, please contact Global Customer Service phone numbers for more professional help. Thanks for your understanding and hope your issue will be solved soon!

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Outlook 2019 On Premises Shows Archiving 2 Seconds, But Not Archiving

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