linked images from external senders can not be view outlook

ashan h 41 Reputation points
2022-09-14T06:16:26.997+00:00

linked images from external senders can not be view there is a error it mention that "linked image can not be displayed the file may have been moved , renamed or deleted verify that the link points to the correct file and location"

i checked trust settings its allright
and senders mark as safe senders but issue not resolved

after that in internet options i unchecked the "do not save encrypted images in disk" box then issue resolved but when computer is restart or shutdown and turn on it again happened .checkbox again mark as check.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,886 questions
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,000 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Joyce Shen - MSFT 16,641 Reputation points
    2022-09-15T01:45:20.617+00:00

    Hi @ashan h

    Have you tried the solution shared in this KB: The Linked image cannot be displayed error in an Outlook email message

    This issue occurs when the BlockHTTPimages registry value is set to 1 and the images in the email message have a source that points to a URL.

    241233-image.png

    In addition, if the solution above not working for you, the Do not save encrypted pages to disk setting is managed by the following registry data:

    Without Group Policy:

    Key: HKEY_CURRENT_USER\software\microsoft\windows\CurrentVersion\Internet Settings
    DWORD: DisableCachingOfSSLPages
    Value: 1

    With Group Policy:

    Key: HKEY_CURRENT_USER\software\Policies\microsoft\windows\CurrentVersion\Internet Settings
    DWORD: DisableCachingOfSSLPages
    Value: 1

    All users on a machine:

    Key:

    32-bit Office on 32-bit Windows, or 64-bit Office on 64-bit Windows

    HKEY_LOCAL_MACHINE\software\microsoft\windows\CurrentVersion\Internet Settings

    32-bit Office on 64-bit Windows

    HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\CurrentVersion\Internet Settings

    DWORD: DisableCachingOfSSLPages
    Value: 1

    Details: HTTPS linked images in HTML emails display the red X

    If an Answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments
  2. ashan h 41 Reputation points
    2022-09-16T03:17:20.177+00:00

    hi @Joyce Shen - MSFT
    there is no blockhttpimages dword in registry but i changed the Do not save encrypted pages to disk setting then its resolved but after shutdown and turnoff its automatically checked again and issue happen again