Is your product key is an OEM license? If yes, then this type of product key/license is tied to motherboard of the first machine it is activated on. It's not transferable.
product key problem
SeokJin Dan
1
Reputation point
I erased my product key on the previous laptop and I tried to activate the new laptop. but the key is not working
My key is "[Redacted]"
2 answers
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Dillon Silzer 54,636 Reputation points
2022-09-18T06:39:57.747+00:00 Hi @SeokJin Dan
You can use the Windows Activation troubleshooter to see why your key is not working:
Using the Windows Activation troubleshooter
Contact Microsoft Support (contact them with all of the information regarding your issue)
https://support.microsoft.com/en-us/home/contact?SourceApp=smcivr2
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