Azure Communication Services : unable to send an email using JS SDK

Etienne HOVAERE 41

Hi,

as I'm using ACS for call features, I decided to know use it to send emails.

I thus installed @azure/communication-email": "^1.0.0-beta.1"
(are some feature of ACS not in preview??!!)

anyway, following the tutorial, I'm doing that:

const client = new EmailClient("endpoint=https://mysuperdomain.communication.azure.com/;accesskey=hypersecret");  
const emailMessage: EmailMessage = {  
  sender: "noreply@mydomain.com",  
  content: {  
 subject: "test",  
 plainText: 'test',  
  },  
  recipients: {  
 to: [  
   {  
 email: "myemail@mydomain.com",  
 displayName: "Customer Name"  
   },  
 ],  
  },  
};  
  
const response = await client.send(emailMessage);

and it takes a few minutes to finally return the following HTML

<!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'><html xmlns='http://www.w3.org/1999/xhtml'><head><meta content='text/html; charset=utf-8' http-equiv='content-type'/><style type='text/css'>body {font-family:Arial; margin-left:40px; }img  { border:0 none; }#content { margin-left: auto; margin-right: auto }#message h2 { font-size: 20px; font-weight: normal; color: #000000; margin: 34px 0px 0px 0px }#message p  { font-size: 13px; color: #000000; margin: 7px 0px 0px0px}#errorref { font-size: 11px; color: #737373; margin-top: 41px }</style><title>Service unavailable</title></head><body><div id='content'><div id='message'><h2>Our services aren't available right now</h2><p>We're working to restore all services as soon as possible. Please check back soon.</p></div><div id='errorref'><span>04SxtYwAAAADXcapFF0D+SJq+iV9LXU6XUEFSMDJFREdFMDYyMAA5ZmM3YjUxOS1hOGNjLTRmODktOTM1ZS1jOTE0OGFlMDllODE=</span></div></div></body></html>

Could you please help me to use the API ?

SnehaAgrawal-MSFT 18,286 Reputation points

2022-11-16T16:47:51.56+00:00

Thanks for reaching here! Apologies for late response, We have reached to PG for clarification on this issue, will update you here soon.
SnehaAgrawal-MSFT 18,286 Reputation points

2022-11-17T08:46:25.06+00:00

@Etienne HOVAERE Could you please share more context here how are you trying to do this, to help you better on this.

Suggest you to follow this official document on How to send an email using Azure Communication Service

Let us know.
Etienne HOVAERE 41 Reputation points

2022-11-17T10:29:03.67+00:00

Hi, this is exactly what I did.
I shared the code with you, what do you need more, there is no "context", it did not work. I did not retry since but what about the SLA of that feature?
Domenico Del Vecchio 1 Reputation point

2022-11-20T10:35:52.677+00:00

Hi
Have you managed to solve your issue?
I had the same message when I tried to send an email from C# and thought to share, if it helps.
In my case, I had not linked the "Email Communication Service" inside the Communication Service.
Basically, from the Communication Service, go to the section Email -> Domains and connect to the email communication service (preview) that you have created separately. Please note that you will fail to complete the connection if the "Data Location" in both is not the same. I had to use United States for both.
SnehaAgrawal-MSFT 18,286 Reputation points

2022-11-22T06:46:29.233+00:00

Sure, Thanks for reply! Could you share from where this code from? Is this from app? If so, could you share platform you are using, React/Angular/ Or server side in a node app. These could be helpful to narrow down the issue further.