Microsoft Print to PDF stops working on 2016 RDSH after installing KB4586830

Question

I have a deployment of 7 2016 RDSH servers.
After installing KB4586830 Microsoft Print to PDF and Microsoft XPS Write stops working.
If I uninstall KB4586830 it fixes the issue.

Does anyone have a solution other than uninstalling the security patches?

Answer 1

Hi,

I have do a lab test to install KB4586830 on one 2016 Server and remote connect to it. I got no issue. So, the issue should not be related to this KB.

After researching, I found KB4457127 which contains the information of your issue.
https://support.microsoft.com/en-us/help/4457127

Addresses an issue that causes printing to an open or existing file to fail without displaying an error message. This issue occurs when using Microsoft Print to PDF or XPS Document Writer.

Please run powershell command "get-hotfix" to show the KB list you have installed. And try to install KB4457127 to see if you could resolve the issue.

Thanks,

Eleven

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Answer 2

It is also happening on a stand alone RDSH not using UPDs that I just checked. Printing to One Note works.

I cannot find KB4457127 to try, it is not in the catalog.

Answer 3

Hi,

Please first try the methods in below article to see if your issue could be resolved/

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_other-mso_win10-msoversion_other/microsoft-print-to-pdf-has-quit-working/d205f15b-22d9-4916-81fd-2ac4a9d30a6b

Thanks,

Eleven

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Answer 4

Bonjour,
Même problème rencontré sur 2 rdsh sur 15.
Voilà ce que j'ai fait pour rétablir ma situation
Avec patch PrintToPDF ko
PS C:\WINDOWS\system32> Disable-WindowsOptionalFeature -Online -FeatureName Printing-PrintToPDFServices-Features
puis
PS C:\WINDOWS\system32> Enable-WindowsOptionalFeature -Online -FeatureName Printing-PrintToPDFServices-Features
finit en erreur
remove kb reboot
PS C:\WINDOWS\system32> Enable-WindowsOptionalFeature -Online -FeatureName Printing-PrintToPDFServices-Features
OK
PrintToPDF ok
install kb reboot
Avec patch PrintToPDF OK

si ça peut aider

Answer 5

Hi,

On the problematic servers, please check if there are files under below locations.

C:\Windows\System32\DriverStore\FileRepository\prnms003.inf_amd64_
C:\Windows\System32\DriverStore\FileRepository\prnms009.inf_amd64_

If there is no file, you will need to copy the files from working machines to the problematic machines. And the dll file in the folders need to be registered via regsvr32.

https://support.microsoft.com/en-us/help/844592/how-to-register-a-dll-file
https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/regsvr32

Another thing you can try is to first uninstall the third party print driver if there is any, and then install the KB to see if the issue persists.

Thanks,
Eleven

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