outlook not moving whole conversation to public folder

FIX MY LIVE ACCOUNT FINALLY AFTER 5 MONTHS 21 Reputation points
2021-01-15T17:00:59.197+00:00

outlook 2016 correctly moves a conversation (send + received message) to different folder in the same user mailbox. But when I move the same conversation to a public folder, only the received message is being moved. The send message, stays in send.

Is there a setting / solution to keep this behaving the same (every where). Thus always move the conversation?

Office Development
Office Development
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
3,519 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,902 questions

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2021-01-18T07:26:05.84+00:00

    Hi @FIX MY LIVE ACCOUNT FINALLY AFTER 5 MONTHS ,

    Yes, you are right. Just as you said, it is a default behaviour that you could not see the sent message in Conversions view after moving the received messages to Public folder.

    The Public folder is a shared path of the Public folder mailbox. When moving the received email messages to the Public folder, the sent emails and the moved emails are not in the same mailbox, so the conversation view could not show all the emails. As I know, Outlook has not supported the feature of automatically moving emails in the same conversation in different folders together to Public folders. Therefore, you need to manually move the messages of the same conversation in your Sent Items folder to the Public folder to display the complete conversation.

    If you still have a demand to add this function to Outlook for Windows, you could create a thread in User voice, then other users will could vote on it for you, Microsoft may notice it and add it in the later version.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. FIXMYTECHNETACCOUNT 1 Reputation point
    2021-01-26T14:01:03.043+00:00

    Yes sorry, they blocked my account again. I guess microsoft does not want to be reminded about bad/no support they are giving.

    I have indeed posted the request, although to me this looks more like a bug. Because by the behaviour of course should be the same everywhere.

    Do you have an idea if this can be solved by some outlook plugin/scripting. I really like to have this, maybe I could ask some 'outlook developer' to make this.