@Yousef Shahien [KP-Mobility]
Thank you for your support request number, I've reached out to our support team and will continue to monitor your SR until an engineer is assigned.
If this issue is causing "moderate impact to your business with loss and degradation of services, but workarounds enable reasonable, albeit temporary, business continuity.", you can try raising the severity of your issue from a C to a B, based off our Severity and responsiveness table.
Thank you for your time and patience throughout this issue.
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