Hello @Tom-4632,
If you are still stuck on this issue, I suggest few things 1. In 'Show Options' select/unselect various options and check 2. Login the same server with a different user. Right click task manager in remote server and users>Log off the problematic user. Try again
Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion
Regards,
Manu