Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,223 questions
Unable to open encrypted emails directly with Outlook
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 3%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWM%3C/text%3E%3C/svg%3E)
Wong, Marcus (GE CoreTech & Cyber, consultant)
1
Reputation point
I am online using Microsoft account always on Outlook. I have an encrypted email to open, but I couldn't open it directly which is not supposed. Below is info I could give you.
- Try signing in web owa, able to view the encrypted email
- I have only one ost in Outlook and a few pst. I have no idea if I need a credential to open the encrypted email in pst
Please help, thanks.
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 23,146 Reputation points Microsoft Vendor2021-07-22T09:48:34.183+00:00 Hi @Wong, Marcus (GE CoreTech & Cyber, consultant) ,
Welcome to our forum!
To further identify the problem, please provide the following information:
- What's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.
- Is your account a Microsoft 365 account? And is this the only specific message that can't be opened? If so, is the encryption method of this email Microsoft 365 Message Encryption or S/MIME encryption? Or any others?
- If possible, please provide a screenshot of the error for our better research.(To avoid privacy disclosure, please hide your personal information)
-
ChristyZhang-MSFT 23,146 Reputation points Microsoft Vendor
2021-07-26T08:01:48.527+00:00 Hi @Wong, Marcus (GE CoreTech & Cyber, consultant) ,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Sign in to comment
Sign in to answer