AADSTS9002313: Invalid request. Request is malformed or invalid when try to login to office

alialmwali 1 Reputation point
2021-09-13T07:34:56.51+00:00

Dear Support Team

when i try to login to Microsoft office 36 apps I get the following error, on online it's working fine

Request Id: c9204b7c-04a5-4271-87b7-ad1e9b8dd000

Correlation Id: ec07d895-220a-409a-8dfe-d2d4f9804c40

Timestamp: 2021-09-05T08:37:55Z

Message: AADSTS9002313: Invalid request. Request is malformed or invalid.

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  1. Viki Ji_MSFT 4,421 Reputation points
    2021-09-14T02:40:14.023+00:00

    Hi @alialmwali ,
    Welcome to Q&A forum!

    • What version of the operating system are you using?
    • When did this issue start? Have you installed any other products or updates before the issue?
      Please try the following steps to troubleshoot this issue.
      1. Remove teh O365 license:
    • Run the Command Prompt as an administrator.
      For 32-bit Office: cd C:\Program Files (x86)\Microsoft Office\Office16
      For 64-bit Office: cd C:\Program Files\Microsoft Office\Office16
    • Run the following command and share the result with us: cscript ospp.vbs /dstatus
    • Then run the following script to remove the O365 installed key: cscript ospp.vbs /unpkey:"Last 5 of installed product key"
      1. Remove cached identities in registry：
    • Launch Registry Editor, go to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities to remove all identities under the Identities registry entry.
      Please note that deleting the registry key is irreversible, please make a backup before deleting it.
    • And then select Identity to check if there is EnableADAL key.
      If not, please right-click > New > DWORD (32-bit) Value > name it EnableADAL and set the value data as 1.
      1. Restart the PC and re-sign in to the Office to check this issue.

    For more information, please refer to: Reset Microsoft 365 Apps for enterprise activation state

    If the above do not work, please refer to Cliff Gu's sulution in this thread to reset IE for a check again.
    Any updates, please let me know.

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