What does this Script Error mean ?

Seema Kanwal Gurmani 321 Reputation points
2021-10-12T04:58:53.027+00:00

Dear Commnity,

I am facing this Weird issue that some times when a user re-authenticates through Firewall he/she gets this error while connecting outlook. The uuser has click on yes to proceed.

Here is the error:
https://crescentpk-my.sharepoint.com/:i:/g/personal/seema_kanwal_crescent_com_pk/Ee5Pii7x4jNBvn4kSWnNJh8B0OI3gaANu8ZQintklzAttQ?e=3VMavA

Why is the user getting this error?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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2 answers

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  1. ChristyZhang-MSFT 20,801 Reputation points Microsoft Vendor
    2021-10-13T02:33:24.527+00:00

    Hi @Seema Kanwal Gurmani ,

    Welcome to our forum!

    Does this problem occur when you connecting to Outlook for web or Outlook client? If it is outlook client, does this problem occur when connecting to other office programs when authenticating?
    And do others users encounter the same problem?

    According to your description, I noticed that the user has click on yes to proceed. Can the user successfully connect to outlook client after clicking yes to continue? If yes, agree with pvanberlo, the issue may be related to the default browser.

    If you are using the Internet Explorer, please go to IE> Tools> Internet Options> Advanced…, check "Disable script debugging (Internet Explorer)"and "Disable script debugging (Other)", and uncheck "Display a notification about every script error." Then do the same test to check if there're any differences.

    If the above is invalid or you are using other browser, it's suggested that you could try to change the default browser to check if you can connect to Outlook normally.

    Hope the above help!

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Osama Mansoor 86 Reputation points
    2021-10-15T05:44:10.737+00:00

    I am having the same issue and tried the below steps

    Already same as mentioned below

    check "Disable script debugging (Internet Explorer)"and "Disable script debugging (Other)", and uncheck "Display a notification about every script error."

    uncheck Enable third party browser extensions option.
    https://www.techbout.com/an-error-has-occurred-in-the-script-on-this-page-62912/

    RESET INTERNET EXPLORER
    https://www.techbout.com/an-error-has-occurred-in-the-script-on-this-page-62912/

    Reboot System but all vain.

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