Hi @Jeffrey Seelig ,
Outlook 365 Web Version not displaying signatures when replying or forwarding emails.
By "Outlook 365 Web Version", do you mean the users are using Exchange Online accounts and are accesing OWA via outlook.office.com/owa?
I have tried clearing the cache, using a different browser (currently our staff uses Google Chrome), and when they use Edge or I.E., it works, but the staff doesn't want to use I.E.
Considering that it works fine in other browsers like Edge or I.E, seems like it's more likely to be a browser specific issue so I am afraid little we can help in the perspective of Outlook or Exchange. With this being said, I tried checking in my Google Chrome(95.0.4638.54) and the signature can be loaded fine when either creating a new message or replying/forwarding:
So I'd recommend have a check and confirm if the users are running the up-to-date version of Chrome. In case it still doesn't work, you may encourage the users to using the steps below as an workaround when using Chrome:
- When reply or forward a message and the signature cannot load automatically, click the "..." button.
- In the dorpdown menu, choose Insert signature:
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